G Suites
Vanessa Roccatani
Woodbridge
Summary
Dedicated and people-oriented customer service professional with 5+ years experience in sales industry and 2 years experience in administration. Reliable and quick-learning team player offering excellent interpersonal, organization, multi-tasking and time-management skills in fast-paced environments.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Dental Office Receptionist
North Woodbridge Dental
Woodbridge, ON
05.2022 - Current
- Managed office logistics by scheduling appointments, maintaining files, preparing insurance claim forms and processing payments.
- Promoted a friendly and positive office environment through consistently demonstrating outstanding customer service and professionalism.
- Acted as a liaison between patients and dental professionals to address concerns or inquiries relating to treatment plans, insurance coverage or billing issues.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Provided exceptional support to dental team members by ensuring up-to-date documentation of treatment plans as well as taking on additional administrative tasks such as coordinating staff schedules and ordering supplies.
Sales Associate
Calvin Klein
Vaughan, ON
03.2017 - 05.2022
- Provided outstanding customer service to over 100 customers per day by leveraging extensive knowledge of products and fostering welcoming, positive experiences.
- Boosted sales by recommending additional products, paying special attention to customer's specific needs and preferences.
- Responded to customers' questions and provided friendly and courteous assistance in-person and via telephone
- Maintained orderly presentation of sales floor through consistently restocking and reorganizing merchandise to ensure optimal visual appeal
- Maintained energy and enthusiasm during busy, high-stress situations
Education
BBA - Human Resource Management
York University
Toronto, ON 09.2018 - 06.2023
High School Diploma -
St Jean De Brebeuf Catholic High School
Vaughan, ON 09.2014 - 06.2018
Skills
Exceptional customer service
Excellent interpersonal skills
Problem-Solving
Excellent multitasking capability
Teamwork and Collaboration
Sales Expertise
Office Administration
Software
MS Office Suite
Dentrix Dental Software
Timeline
Dental Office Receptionist
North Woodbridge Dental
05.2022 - Current
BBA - Human Resource Management
York University
09.2018 - 06.2023
Sales Associate
Calvin Klein
03.2017 - 05.2022
High School Diploma -
St Jean De Brebeuf Catholic High School
09.2014 - 06.2018