Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Vanessa Roccatani

Woodbridge

Summary

Dedicated and people-oriented customer service professional with 5+ years experience in sales industry and 2 years experience in administration. Reliable and quick-learning team player offering excellent interpersonal, organization, multi-tasking and time-management skills in fast-paced environments.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work History

Dental Office Receptionist

North Woodbridge Dental
05.2022 - Current
  • Managed office logistics by scheduling appointments, maintaining files, preparing insurance claim forms and processing payments.
  • Promoted a friendly and positive office environment through consistently demonstrating outstanding customer service and professionalism.
  • Acted as a liaison between patients and dental professionals to address concerns or inquiries relating to treatment plans, insurance coverage or billing issues.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Provided exceptional support to dental team members by ensuring up-to-date documentation of treatment plans as well as taking on additional administrative tasks such as coordinating staff schedules and ordering supplies.

Sales Associate

Calvin Klein
03.2017 - 05.2022
  • Provided outstanding customer service to over 100 customers per day by leveraging extensive knowledge of products and fostering welcoming, positive experiences.
  • Boosted sales by recommending additional products, paying special attention to customer's specific needs and preferences.
  • Responded to customers' questions and provided friendly and courteous assistance in-person and via telephone
  • Maintained orderly presentation of sales floor through consistently restocking and reorganizing merchandise to ensure optimal visual appeal
  • Maintained energy and enthusiasm during busy, high-stress situations

Education

BBA - Human Resource Management

York University
Toronto, ON
09.2018 - 06.2023

High School Diploma -

St Jean De Brebeuf Catholic High School
Vaughan, ON
09.2014 - 06.2018

Skills

    Exceptional customer service

undefined

Software

G Suites

MS Office Suite

Dentrix Dental Software

Timeline

Dental Office Receptionist

North Woodbridge Dental
05.2022 - Current

BBA - Human Resource Management

York University
09.2018 - 06.2023

Sales Associate

Calvin Klein
03.2017 - 05.2022

High School Diploma -

St Jean De Brebeuf Catholic High School
09.2014 - 06.2018

Similar Profiles

CREATE PROFILE
Vanessa Roccatani