VANESSA RIZO
San Jose
Summary
Detail-oriented and adaptable professional with a strong background in customer service, facilities management, and technical support. Skilled in troubleshooting, equipment monitoring, and providing effective solutions in fast-paced environments. Highly proficient in technical skills, including audio-visual operations, IT support, and maintenance procedures. Committed to delivering quality results and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Warranty Service Representative
Advantage Homes
12.2020 - 12.2021
- Providing excellent customer services to clients by performing inspections, quality control and new home orientations prior to COE (Certificate of Occupancy)
- Developed strong, empathetic relationships with clients, resolving claims effectively through communication, attention to detail, and integrity
- Ensured timely resolution of service requests, leading to improved customer satisfaction and loyalty
Facilities Technician
Cushman and Wakefield - LinkedIn
03.2018 - 06.2020
- Assisted in maintaining campus and grounds operations to ensure a safe, comfortable, and pleasant campus environment for visitors, faculty, and staff
- Ability to use data entry to perform preventive maintenance of all building systems, janitorial and the organizing ability to accomplish facility operations
- Collaborated with team members to address and resolve issues quickly, contributing to the overall efficiency and safety of the campus.
Lobby Ambassador
Securitas - LinkedIn
05.2016 - 03.2018
- Work with security personnel, administrative staff, and other departments to ensure a safe and efficient environment for visitors and employees
- Provided a welcoming and professional environment by greeting and assisting visitors, clients, and employees upon arrival
- Supported event management efforts by directing guests to event locations, distributing materials, and maintaining a well-organized lobby area
Education
Year Up - IT Helpdesk, Professional Skills, Business Communications
Mission College
San Jose, California08-2023
High School Diploma -
Liberty High School
San Jose, California01.2013
Skills
- Customer Service Excellence
- Audio/Visual Equipment Operation
- Problem-Solving & Critical Thinking
- Strong Written and Verbal Communication
- Equipment Troubleshooting & Monitoring
- Collaborative Teamwork
- Adaptability & Time Management
- Data Entry & Documentation
- Proficient in Zoom & Microsoft Office Suite
- Attention to Detail & Quality Control
- Reliable
- Self Motivation
Timeline
Warranty Service Representative
Advantage Homes
12.2020 - 12.2021
Facilities Technician
Cushman and Wakefield - LinkedIn
03.2018 - 06.2020
Lobby Ambassador
Securitas - LinkedIn
05.2016 - 03.2018
High School Diploma -
Liberty High School
Year Up - IT Helpdesk, Professional Skills, Business Communications
Mission College
Similar Profiles
Stephanie BergerStephanie Berger
Warranty Manager at Nu Homes, 4Corners Homes and The Craft HomesWarranty Manager at Nu Homes, 4Corners Homes and The Craft Homes
Pamela E. SamuelsPamela E. Samuels
New Homes Sales Consultant at McBride Homes and Sons LGI Homes, Richmond and American HomesNew Homes Sales Consultant at McBride Homes and Sons LGI Homes, Richmond and American Homes
Kvonna CrumpKvonna Crump
Commercial Janitorial Cleaner at Preston Homes & Preston Homes IiCommercial Janitorial Cleaner at Preston Homes & Preston Homes Ii
Marilyn MelendezMarilyn Melendez
Customer Support Agent at SingWell USACustomer Support Agent at SingWell USA
Tracy PayneTracy Payne
Senior Compensation Analyst at CitiSenior Compensation Analyst at Citi