VANESSA RIVAS QUINTERO
Pomona
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Technician
Department of Veterans Affairs
11.2023 - Current
- Provided support during medication-related emergencies, applying critical thinking skills and clinical expertise to mitigate potential risks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Sr Pharm PA/Appeals Technician
Optum Rx-Prior Authorization Dept
09.2021 - Current
- Manage calls from patients for inquiries and concerns.
- Verified eligibility and compliance with authorization requirements for service providers.
- Prepared and distributed denial letters, detailing reasons for denial and appeal measures.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Initiates prior authorizations for doctors/patients.
Sr. Data Entry/Call center Pharmacy Technician
Optum Rx
Costa Mesa, Cal
06.2011 - 09.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved patient problems over telephone by assisting with placing orders, navigating systems and locating orders.
- Entered and processed patients’ prescriptions into internal system.
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Setup and modified patient profiles in IRIS to include current information such as medications and insurance details.
- Work in Expedite team to ship prescriptions urgently.
Prior Authorization Technician (Contractor)
OptumRx
Costa Mesa, CA
09.2009 - 04.2011
- Verified eligibility and compliance with authorization requirements for service providers.
- Prepares and distributes denial letters, detailing reasons for denial and appeal measures.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Manage calls from patients for inquiries and concerns.
- Demonstrates respect, friendliness, and willingness to help wherever needed.
- Initiates prior authorizations for doctors/ patients.
Education
Pharmacy Technician License -
American Career College
Ontario, CA04-2009
High School Diploma - undefined
Claremont High School
Claremont, CA06-2006
Skills
- Multitasking at answering multiple phone calls an hour
- Bilingual English/Spanish
- Over 17 years of customer service
- Excellent customer service etiquette
- Proven ability to work without supervision
- Microsoft software applications knowledge
- Excellent organizational and time management skills
- Collaborate well with interdisciplinary teams
- Problem-solving skills
- Computer skills
- Verbal communication
- Database entry
Certification
Licensed Pharmacy technician 2009 TCH #89851
Timeline
Clinical Pharmacy Technician
Department of Veterans Affairs
11.2023 - Current
Sr Pharm PA/Appeals Technician
Optum Rx-Prior Authorization Dept
09.2021 - Current
Sr. Data Entry/Call center Pharmacy Technician
Optum Rx
06.2011 - 09.2021
Prior Authorization Technician (Contractor)
OptumRx
09.2009 - 04.2011
High School Diploma - undefined
Claremont High School
Pharmacy Technician License -
American Career College