Vanessa Reyes
Perris
Summary
Dynamic Business Office Manager with over 10 years of experience in surgical scheduling and patient care. Skilled in effective communication, problem-solving, and managing surgical workflows to improve operational efficiency and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Business Office Manager/Surgery Scheduler
Murrieta Valley Surgery Center
Wildomar
03.2021 - 10.2023
- Assisted with insurance verification and calculations for surgical services.
- Created block times and managed surgical schedules for 13 surgeons.
- Managed patient communications regarding pre-operative instructions and scheduling changes.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Adhered to HIPAA guidelines when handling confidential information.
- Provided patient education and answered questions regarding the surgery process.
- Managed the preparation and secure storage for medical records.
- Conducted follow up calls with patients after their procedure was completed.
- Managed patient check-in and check-out procedures and processed payments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Ordered and maintained supply inventory for medical office.
- Managed daily office operations and ensured efficient workflow among staff.
- Answered phones promptly and directed calls appropriately.
- Organized filing systems for easy retrieval of documents.
- Resolved patient complaints promptly and professionally.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Guided employees in handling difficult or complex problems.
- Managed peer-to-peer reviews.
Insurance Verification/Backup Surgery Scheduler
Temecula Valley Day Surgery
Murrieta
10.2013 - 09.2020
- Verified insurance information to confirm coverage for surgical procedures.
- Performed pre-surgical cost estimations and calculated patient financial responsibility based on insurance benefits.
- Performed data entry into computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Collected authorizations, and verified pre-authorizations prior to surgery.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled and confirmed surgical procedures.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Scanned documents into EHR system as needed.
- Coordinated with billing department for any discrepancies encountered during registration process.
- Assembled and maintained specialty-specific patient chart packets.
- Managed lens-related payments.
Lead Receptionist
Trinity Women's Health
Murrieta
03.2010 - 10.2013
- Greeted patients warmly and ensured a positive first impression.
- Managed appointment scheduling using electronic health record systems.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Maintained patient confidentiality and adhered to HIPAA regulations.
- Organized medical records and ensured accurate data entry practices.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Verified insurance coverage and eligibility for patients efficiently.
- Assisted in training new hires on verification procedures and systems.
- Provided excellent care and attention to patients when face-to-face or through phone conversations.
Education
High School Diploma -
Lake Perris High School
Perris, CA06-2005
Skills
- Attention to detail
- Multitasking Abilities
- Schedule coordination
- Problem solving
- Patient communication
- Healthcare administration
Languages
Spanish
Professional
Timeline
Business Office Manager/Surgery Scheduler
Murrieta Valley Surgery Center
03.2021 - 10.2023
Insurance Verification/Backup Surgery Scheduler
Temecula Valley Day Surgery
10.2013 - 09.2020
Lead Receptionist
Trinity Women's Health
03.2010 - 10.2013
High School Diploma -
Lake Perris High School