Yazmin Duque
Summary
Highly dependable and organized with experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager
Monaco Construction
06.2022 - 11.2023
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Business Co-Owner
Log Cabin Orchard
07.2010 - 10.2023
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Developed long-term relationships with key clients, vendors and service providers.
- Implemented strategic plans to improve performance and increase client acquisition.
- Created systems and procedures to streamline business processes and optimize resources.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
Medical Esthetician
Yazz Spa On Wheels
01.2010 - 05.2022
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided clients with knowledge of all cosmetic services being provided.
Personal Support Worker
Dundas Manor Long-Term Care Home
01.2020 - 09.2020
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Education
NACC Certification - Personal Support Worker
Algonquin Careers Academy
Ottawa, ON12.2020
Medical Esthetics - Medical Esthetics And Nail Care
The Ottawa Academy
Ottawa, ON03.2006
Bachelor of Science - Psychology
Universidad Iberoamericana
Puebla, Mexico06.2000
Skills
- Operations Management
- Strong Work Ethic
- Office and Staff Management
- Billing Payroll and Budgeting
- Customer Service
- Supply Management
- Excellent Multi-Tasking Ability
- Event Coordination
- Scheduling and Calendar Management
- Time Management
- Marketing Expertise
- Problem Solving and Analytical Thinking
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Monaco Construction
06.2022 - 11.2023
Personal Support Worker
Dundas Manor Long-Term Care Home
01.2020 - 09.2020
Business Co-Owner
Log Cabin Orchard
07.2010 - 10.2023
Medical Esthetician
Yazz Spa On Wheels
01.2010 - 05.2022
NACC Certification - Personal Support Worker
Algonquin Careers Academy
Medical Esthetics - Medical Esthetics And Nail Care
The Ottawa Academy
Bachelor of Science - Psychology
Universidad Iberoamericana
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