Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Rector

Henderson,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

The Jackson Laboratory
09.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Assistant Office Manager

Sacramento Hypnotherapy
04.2018 - 09.2020
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
  • Managed office operations while scheduling appointments.
  • Coordinated special projects and managed schedules.

Education

Licensed Cosmetologist - Cosmetology

Marinello School of Beauty
Simi Valley, Ca.
07.2014

GED -

Black Rock Adult School
01.2009

Skills

  • Call Management
  • Information Security
  • Account Updating
  • Scheduling
  • Customer Service
  • Account Management
  • Microsoft Outlook
  • Order Fulfillment
  • Citrix
  • D365
  • Salesforce
  • Canva
  • Vonage
  • Teams
  • Scheduling complex research studies for Scientists nationwide

Languages

English
Professional Working

Timeline

Customer Service Representative

The Jackson Laboratory
09.2020 - Current

Assistant Office Manager

Sacramento Hypnotherapy
04.2018 - 09.2020

Licensed Cosmetologist - Cosmetology

Marinello School of Beauty

GED -

Black Rock Adult School
Vanessa Rector