Vanessa Rector
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Jackson Laboratory
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Assistant Office Manager
Sacramento Hypnotherapy
04.2018 - 09.2020
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Managed office operations while scheduling appointments.
- Coordinated special projects and managed schedules.
Education
Licensed Cosmetologist - Cosmetology
Marinello School of Beauty
Simi Valley, Ca.07.2014
GED -
Black Rock Adult School
01.2009
Skills
- Call Management
- Information Security
- Account Updating
- Scheduling
- Customer Service
- Account Management
- Microsoft Outlook
- Order Fulfillment
- Citrix
- D365
- Salesforce
- Canva
- Vonage
- Teams
- Scheduling complex research studies for Scientists nationwide
Languages
English
Professional Working
Timeline
Customer Service Representative
The Jackson Laboratory
09.2020 - Current
Assistant Office Manager
Sacramento Hypnotherapy
04.2018 - 09.2020
Licensed Cosmetologist - Cosmetology
Marinello School of Beauty
GED -
Black Rock Adult School
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