Vanessa Przada
Vancouver,BC
Summary
Organized, personable, and detail-oriented professional with a strong background in front-desk operations, customer service, and administrative support. Drawing from experience as both a multi-award-winning actress and Advertising Account Manager, I bring exceptional communication skills, a polished client-facing presence, and the ability to thrive in fast-paced environments. Skilled in managing appointment scheduling, handling high call volumes, and maintaining accurate records with discretion and care. Passionate about creating welcoming, efficient experiences for clients and teams alike, with a commitment to professionalism, adaptability, and service excellence.
Overview
14
14
years of professional experience
Work History
Actress and Model
Various Production Companies
04.2011 - Current
- Collaborated with directors and fellow actors to develop compelling characters, resulting in memorable stage experiences.
- Developed strong relationships with industry professionals, leading to ongoing collaboration opportunities.
- Received critical acclaim for outstanding performances in both leading and supporting roles.
- Balanced multiple projects simultaneously while maintaining focus, and dedication to each individual role's requirements.
- Increased brand awareness by developing and implementing effective social media strategies.
Dental Receptionist
Dr. Pillai's Dental & Implant Centre
Vancouver, BC
03.2024 - 05.2025
- Managed patient scheduling for multiple practitioners, ensuring optimal appointment flow, and reduced wait times.
- Led insurance verification and claims processing, assisting patients with coverage inquiries and pre-authorizations.
- Provided exceptional patient service, addressing inquiries, and coordinating treatment plans with clarity and professionalism.
- Oversaw patient intake and records management, maintaining accuracy in electronic medical records (EMR), and compliance with privacy regulations.
- Facilitated billing and payment processing, handling transactions, payment plans, and direct insurance billing.
- Supported marketing initiatives, assisting with lead-generation efforts, and follow-ups to convert inquiries into active patients.
- Assisted in treatment coordination, working closely with doctors and specialists to ensure seamless patient care.
- Maintained office organization and supply management, ensuring that front desk operations ran efficiently.
Owner and Founder
Green Cleaners
Vancouver, BC
01.2022 - 11.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Operated a call center and maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence.
- Created a file for all banking transactions within the company, including client information, deposit/withdrawal amounts, and account balances.
Advertising Account Executive
Dr. Pillai's Dental & Implant Centre
Vancouver, BC
05.2024 - 10.2024
- Increased qualified leads through strategic cold-calling campaigns, and refined patient acquisition strategies.
- Established key partnerships with third-party marketing agencies across North America, optimizing brand reach and lead generation.
- Managed patient financing and bookkeeping, streamlining financial processes to improve efficiency and patient experience.
- Developed and executed targeted marketing campaigns, driving higher conversion rates and patient engagement.
- Delivered weekly analytics reports, delivering data-driven insights for refining marketing strategies and enhanced ROI.
Sales Associate
Turnabout Luxury Resale
Vancouver, BC
10.2022 - 01.2023
- Executed daily recovery tasks, maintaining organized areas to enhance productivity.
- Assisted customers in locating products and addressing inquiries effectively.
- Designed attractive merchandise displays with signage to boost sales and minimize overstock.
- Educated customers on product features and usage, facilitating informed purchasing decisions.
- Cultivated relationships with peers and management to promote team collaboration.
- Monitored knowledge of promotions, exchange policies, and payment procedures for accurate assistance.
- Evaluated customer needs to deliver tailored information on product features.
Logistics Coordinator
Wee Travel
Vancouver, BC
07.2022 - 11.2022
- Coordinated transportation logistics for baby equipment between customers, businesses, and key sites such as YVR airport and hotel franchises.
- Optimized delivery routes to ensure timely service across multiple cities.
- Conducted safety inspections and managed recalls to uphold rental equipment safety standards.
- Oversaw inventory management to track equipment availability and coordinate necessary replacements.
- Maintained strong customer service by scheduling deliveries and addressing client concerns.
Education
Bachelor of Arts - Commerce
University of British Columbia
Vancouver BC01-2029
Certificate - CRM Basics: Business Growth Through Relationships
Project Management Institute
03-2025
Certification of Script Supervision -
InFocus Film School
Vancouver, BC08.2022
High School Diploma -
Pathways Academy Distributed Learning
Vancouver, BC06.2022
Skills
- Customer Relationship Management (CRM)
- Lead Generation
- Patient Intake & Records Management (EMR)
- Accounts Payable and Receivable
- Insurance Verification & Claims Processing
- Billing & Payment Processing
- Patient Relations & Customer Service
- Lead Generation
- Marketing Campaign Management
- Sales
Accomplishments
BC Achievement of Academic Excellence - Jun 2022
I have consistently demonstrated academic excellence, highlighted by my BC Achievement of Academic Excellence Scholarship in 2022, recognizing my standing as one of the top 8,000 graduates across the province.
References
References available upon request.
Timeline
Advertising Account Executive
Dr. Pillai's Dental & Implant Centre
05.2024 - 10.2024
Dental Receptionist
Dr. Pillai's Dental & Implant Centre
03.2024 - 05.2025
Sales Associate
Turnabout Luxury Resale
10.2022 - 01.2023
Logistics Coordinator
Wee Travel
07.2022 - 11.2022
Owner and Founder
Green Cleaners
01.2022 - 11.2024
Actress and Model
Various Production Companies
04.2011 - Current
Bachelor of Arts - Commerce
University of British Columbia
Certificate - CRM Basics: Business Growth Through Relationships
Project Management Institute
Certification of Script Supervision -
InFocus Film School
High School Diploma -
Pathways Academy Distributed Learning
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