Vanessa Prevost

• Provides first class, unmatched customer service to VIP clients, adapting to their needs and preferences
• Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition guaranteeing high customer satisfaction
• Proactively maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
• Resolves customer service issues with empathy, strong communication, active listening, accountability and follow up
• Effectively communicates through phone, Live Chat, Teams, Outlook/Office
• Stayed updated on changes in legislation, Visa and documentation requirements impacting client services.
• Managed VIP accounts, maintaining privacy and secured documentation including Non Disclosure Agreements
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Presented creative solutions to client challenges, handling ambiguity resulting in high levels of client satisfaction and repeat business opportunities.

• Maintained a loyal base of insider and consumer clientele by providing an elevated seamless customer experience and service
• Enhanced travel experiences for clients by researching and recommending unique destinations and activities.
• Collaborated with cross-functional teams in a hybrid retail/ call centre environment to provide seamless support throughout the entire itinerary planning process.
• Implemented effective communication strategies, providing timely updates on itineraries and changes to clients to ensure customer satisfaction
• Conducted regular market research to stay informed on emerging trends, legal requirements for entry including visas and documentation and offered innovative solutions accordingly.
• Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
• Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
• Developed custom marketing materials that showcased the company''s services effectively, attracting new clientele.
• Lead and initiated special projects often involving in depth research of client transactions, transaction history and data collection using Microsoft Excel, often with tight deadlines
• Lead and coached a team of 8 employees- prioritizing accomplishments and success for each individual for ultimate growth and development.

• Delivered a high level of customer service by completing arrangements quickly and accurately with a variety of systems.
• Expanded customer base through effective networking, cold calling, lead generation and relationship-building strategies.
• Demonstrated attention to detail and a keen eye for best options in compliance with client policy
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
• Lead and coached a team of 12 employees- prioritizing accomplishments and success for each individual for ultimate growth
• Completed detailed monthly reports on client transactions and a credit tracker on Microsoft Excel and additional software
• Regularly on call for 24/7 emergencies and handled each call professionally, efficiently and with empathy
• Lead and initiated special projects often involving in depth research of client transactions, transaction history and data collection often with tight deadlines
• Enhanced team productivity by implementing efficient work processes and regularly reviewing key performance indicators (KPIs) using them to understand up to date profitability as well as projected profitability or loss
• Handled constant unexpected changes, demonstrating strong resiliency
• Collected, arranged, and input information into database system through research and implementation

Was employed by a number of brands under the Estee Lauder umbrella including MAC, Clinique, Estee Lauder and Bobbi Brown At Sears Canada and The Nuance Group

• Delivered exceptional customer service by conducting makeup demonstrations and skincare consultations for clients.
• Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
• Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
• Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
• Recruited trained, and mentored new employees, fostering a high-performance team environment.
• Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
• Achieved sales goals consistently by implementing effective selling techniques and product knowledge expertise.
• Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
• Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
• Collaborated with team members to plan and execute successful in-store events promoting new product launches.
• Managed inventory levels effectively, ensuring the availability of best-selling products at all times.