Vanessa Phillips
Roseville,CA
Summary
Top-performing hospitality executive with 17 years of success leading multi-property operations, maximizing profitability, and building high-impact teams. Recognized as a collaborative partner and strategic problem-solver who elevates service, strengthens revenue performance, and consistently delivers results above market and brand expectations.
Overview
10
10
years of professional experience
Work History
Area Managing Director
Highgate Hotels
03.2021 - Current
- Developed a long-term service excellence culture, resulting in consistently outperforming brand benchmarks, and brand audit outcomes across all 5 properties.
- Established strong, productive, cross-functional partnerships with corporate teams, including HR, ensuring seamless alignment on staffing, development, and operational initiatives.
- Built a pipeline of promotable leaders, developing associates and department heads who advanced internally and thrive.
- Achieved sustained profitability across both Courtyard Bistro outlets, driving strong food & beverage performance through effective cost controls and menu quality execution.
- Directed full P&L oversight and operational leadership, delivering exceptional GOP results, improved forecasting accuracy, and consistent market share growth.
- Cultivated a high-performing, synergistic partnership between sales and operations teams across all properties distinguishing the cluster from similar markets.
Area General Manager
Aimbridge Hospitality
06.2017 - 01.2019
- Created hotel’s annual budgets, responsible for forecasting revenues and expenses, purchasing, accounts payables, accounts receivables and reconciliation of P&L and GL to ensure profitability.
- Served as primary contact for establishing and executing capital asset improvements and full renovations.
- Mentored and trained management staff, fostering leadership development within the team.
- Implemented effective cost control measures that led to significant reductions in operational expenses while maintaining high-quality service standards.
Area General Manager
Pillar Hotels & Resorts
08.2015 - 06.2017
- Led operational efficiency initiatives across multiple properties, enhancing guest satisfaction and streamlining processes.
- Developed and implemented strategic marketing plans to boost occupancy rates and revenue performance.
- Conducted regular financial analysis, identifying cost-saving opportunities and optimizing resource allocation across locations.
- Oversaw compliance with brand standards and regulations, ensuring high-quality service delivery in all properties.
- Championed employee development programs that increased overall skill levels, contributing to a more versatile and competent workforce.
Skills
Leadership Development
Budget Planning
Renovation & Capital Project Planning
Food & Beverage Operations
Cost Control & Margin Improvement
Languages
Spanish
Native or Bilingual
Timeline
Area Managing Director
Highgate Hotels
03.2021 - Current
Area General Manager
Aimbridge Hospitality
06.2017 - 01.2019
Area General Manager
Pillar Hotels & Resorts
08.2015 - 06.2017