Vanessa Perez
Los Angeles
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Costumer Service
McDonald's
Los Angeles
07.2023 - Current
- Operated cash registers and provided customer service.
- Managed the resolution of escalated customer service issues.
- Upheld customer service standards throughout each shift.
- Motivated team members to exceed customer service expectations.
- Provided excellent customer service at all times.
City of Los Angeles, City Council District 14,
Kevin de Leon
Boyle Heights
08.2023 - 12.2024
- Served as the first person constituents spoke to at the front des, effectively managing walk-in’s and answering their questions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Designed informative mailers to notify constituents about upcoming events and project's.
- Developed internal certificates and managed resolution requests enhancing the office dedication to the community acknowledgement.
Education
Alliance Marc And Eva Stern Math & Science School
Los Angeles, CaliforniaSome College (No Degree) - Business Administration
Cal State University Los Angeles
Los Angeles, CaliforniaSkills
- Customer service
- Communication skills
- Issue resolution
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Active listening
- Friendly, positive attitude
- Multitasking
- Decision-making
- Supervision and leadership
- Planning
- Remote office availability
- Good Telephone Etiquette
- Excellent communication
- Verbal communication
- Team management
- Cultural awareness
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
City of Los Angeles, City Council District 14,
Kevin de Leon
08.2023 - 12.2024
Costumer Service
McDonald's
07.2023 - Current
Alliance Marc And Eva Stern Math & Science School
Some College (No Degree) - Business Administration
Cal State University Los Angeles