VANESSA PELAYO
Montebello
Summary
Professional with 8+ years in customer service, education, and administrative support. Expertise in effective communication, conflict resolution, and meeting diverse client and student needs in dynamic settings. Proficient in tutoring, behavior management, and client relations, complemented by strong leadership and problem-solving skills. Certified in First Aid, dedicated to fostering positive experiences in educational and service environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Academic Tutor
LEARN LA
Whittier
08.2022 - Current
- Conducted individual tutoring sessions to enhance student academic performance.
- Demonstrated diverse teaching techniques to engage students effectively.
- Prepared and administered assessments to evaluate student comprehension of course material.
- Created a positive learning environment that fostered student success.
Life Insurance Agent
American Income Life
El Monte
01.2019 - 11.2022
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Contacted prospective customers to present information and explain available services.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Exceeded company sales goals for new policies.
- Provided death benefits by delivering policy proceeds and reassessing client needs.
- Developed appropriate quotes based on risk information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Strengthened traceability by developing organization systems for keeping records, reports and agendas.
Phone Banker
Wells Fargo
El Monte
02.2017 - 01.2019
- Compiled and filed documents and reports for multiple stakeholders.
- Organized daily and weekly schedules alongside monthly calendar commitments for management and staff.
- Facilitated communication by accurately taking messages for staff and management.
- Demonstrated products at customer locations, addressing inquiries and overcoming objections to secure sales.
- Generated leads by identifying potential customers, setting appointments, and conducting site visits.
- Completed documentation required for product and service sales transactions.
- Managed customer relations by resolving inquiries and issues for both company and clients.
- Updated customer database with pertinent sales information.
Education
Associate of Arts - English
Rio Hondo College
Whittier, CA06-2027
Skills
- Academic writing and research
- Curriculum development
- Customer service and relations
- Sales strategies
Certification
First Aid Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Academic Tutor
LEARN LA
08.2022 - Current
Life Insurance Agent
American Income Life
01.2019 - 11.2022
Phone Banker
Wells Fargo
02.2017 - 01.2019
Associate of Arts - English
Rio Hondo College
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