Vanessa Paudash
Campbellford,ON
Summary
Experienced People Manager with background in optimizing team performance through effective leadership and innovative strategies. Displays strong communication skills, adept at fostering positive work environments, and managing employee development initiatives. Significant impact made in previous roles by enhancing productivity levels, improving team morale, and streamlining processes for efficiency.
Proactive professional accomplished in hiring, developing, and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-driven People Manager known for maintaining high productivity and efficiently completing tasks. Specialize in conflict resolution, team motivation, and strategic planning. Excel in communication, empathy, and leadership, ensuring successful team development and performance improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
People Manager
McDonalds
Campbellford, Ontario
08.2021 - 01.2025
- Resolved conflicts among team members in a professional manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified operational weaknesses to improve or innovate people, programs
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented hiring processes for new employees.
- Maintained accurate records of each employee's attendance, leave requests and other related information.
- Held exit interviews and documented information discussed with employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated cross-functional teams during times of high workloads or peak periods.
- Conducted performance reviews to ensure team members were meeting expectations.
- Managed recruitment activities such as sourcing resumes, interviewing candidates, onboarding new hires.
Cashier
B & C Variety
Campbellford, Ontario
02.2021 - 10.2021
- Followed company security procedures for handling large sums of money.
- Answered customers' questions and provided information on store procedures or policies.
- Helped with purchases and signed customers up for rewards program.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Used suggestive selling techniques to promote add-on sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Crew Member
A & W restaurants
Norwood, Ontario
03.2021 - 08.2021
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
- Maintained the cleanliness of the washrooms & store
- Completed daily temps to ensure they met the standards
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Tailored orders to address customer allergies and gluten concerns.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Gaming Supervisor
Great Blue Heron Casino
Port Perry, Ontario
03.2001 - 10.2015
- Implemented new promotions or contests to attract more customers into the gaming area.
- Converted currency into requested combinations of bills and coins for patrons.
- Coordinated with vendors for supplies related to game operations such as cards, chips.
- Inspected equipment regularly for maintenance purposes or repairs as needed.
- Established and maintained banks and table limits for each game.
- Provided assistance to customers in understanding games rules and regulations when necessary.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions for certain games and machines.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Monitored gaming activities and ensured compliance with established rules and regulations.
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
- Observed gamblers to identify marking, switching and counting cards.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Resolved conflicts among players or between players and staff members in an efficient manner.
- Prepared weekly schedules for assigned personnel ensuring adequate coverage during peak hours.
- Supervised staff, provided training and handled employee relations issues as needed.
- Assigned personnel duties according to availability, skills and job requirements.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Evaluated workers' performance to write performance reviews.
Education
High School Diploma -
Thomas A Stewart High School
Peterborough, ON06-1997
Some College (No Degree) - Business Administration And Management
Fleming College
Peterborough, NoneSkills
- Feedback delivery
- Influencing others
- Diversity awareness
- Motivation techniques
- Interviewing & training
Certification
- CPR First Aid
- Food Handlers Course
Affiliations
- Riding my Motorcycle
- Playing baseball
- A member of the Hiawatha First Nation Pow Wow committee
- Spending time with my son who is aut
References
References available upon request.
Timeline
People Manager
McDonalds
08.2021 - 01.2025
Crew Member
A & W restaurants
03.2021 - 08.2021
Cashier
B & C Variety
02.2021 - 10.2021
Gaming Supervisor
Great Blue Heron Casino
03.2001 - 10.2015
High School Diploma -
Thomas A Stewart High School
Some College (No Degree) - Business Administration And Management
Fleming College