Vanessa Palmer
Lake Elsinore
Summary
Outgoing and adaptable hospitality professional with extensive front-of-house experience in high-volume restaurant and resort environments. Skilled in hosting, serving, food running, bussing, and guest relations, with a strong ability to keep operations flowing smoothly during peak hours. Known for creating warm, positive guest experiences, resolving issues with tact, and communicating clearly with both guests and team members. Experienced in training new hosts, managing reservations and seating charts, and supporting staff across multiple roles to maintain efficient service. Brings a friendly, upbeat attitude, strong multitasking skills, and a commitment to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Host
South Coast Winery
05.2025 - Current
- Provided exceptional guest service across multiple front-of-house roles, adapting quickly to high-volume environments in both the restaurant and cabana areas.
• Greeted and seated guests, managed reservation systems, and coordinated waitlist flow to maximize table efficiency.
• Served food and beverages in cabana areas, ensuring accurate orders, timely delivery, and a positive guest experience.
• Supported servers by running food, refilling drinks, clearing tables, and resetting sections to maintain smooth service.
• Delivered dishes promptly and accurately as a food runner, communicating with kitchen staff to ensure quality and presentation.
• Maintained a clean, organized dining environment and followed all safety and sanitation procedures.
• Collaborated with team members to handle busy shifts, large parties, and special events with professionalism and calm under pressure.
Host
Chilis's Bar and Grill
05.2023 - 12.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Communicated effectively with kitchen staff to coordinate timely service.
- Assisted in training new hosts on procedures and customer service standards.
- Cleaned and sanitized dining areas to uphold health and safety standards.
- Assisted servers by delivering food and beverages efficiently during high-volume service.
- Organized and restocked supplies, ensuring smooth operations throughout shifts.
Education
High School Diploma -
Temescal Canyon
Lake Elsinore, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- POS software
- Guest engagement
- Hospitality service expertise
- Memory retention
- High volume dining
Timeline
Host
South Coast Winery
05.2025 - Current
Host
Chilis's Bar and Grill
05.2023 - 12.2023
High School Diploma -
Temescal Canyon