VANESSA ORTIZ

Top-tier performance on the phone sales, allowing me to excel in sales.
• Create documents for automatic messaging communicating with the clients with efficiently.
• The ability to generate and track leads, and personalize customer experiences.
• Possess the tools to build a rapport with customers, enabling more accurate and efficient
communication that convert into sales.

• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Supported team by maintaining organized sales materials and promotional displays.
• Collaborated with colleagues to achieve sales targets and enhance customer satisfaction.
• Participated in training sessions to improve sales techniques and product understanding.
• Utilized point-of-sale systems for processing transactions efficiently and accurately.
• Engaged customers, fostering relationships to encourage repeat business and referrals.
• Developed strong relationships with clients through excellent customer service and regular followups.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.