Vanessa Ornelas
Pomona
Summary
Detail-oriented professional with experience in retail and food service. Skilled in inventory management and team collaboration, contributing to streamlined operations and exceptional customer service.
Overview
5
5
years of professional experience
Work History
Merchandise Associate
California Polytechnic State University Enterprise
Pomona
04.2025 - Current
- Organized merchandise displays to improve customer engagement and streamline product access.
- Assisted customers with product selection and inquiries, fostering positive shopping experiences.
- Restocked shelves promptly to maintain inventory levels and product availability.
- Monitored product expiration dates to ensure freshness and quality standards.
- Collaborated with team members to ensure efficient store operations and service.
- Maintained cleanliness and organization of sales floor and stockroom, supporting efficient store operations.
- Ensured work areas were clean and organized to support efficient operations.
Sales Associate
Carter's
Montclair
10.2023 - 03.2026
- Greeted customers, ensuring a welcoming atmosphere and delivering exceptional service.
- Assisted customers in selecting products, enhancing their shopping experience.
- Guided customers to specific products, resolving inquiries and providing tailored advice.
- Educated customers on promotions, ensuring they received the best value.
- Processed transactions accurately and efficiently at the register.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to restock merchandise and organize inventory.
Crew Member
Raising Cane's Restaurants
Chino Hills
03.2022 - 09.2023
- Delivered exceptional customer service in fast-paced restaurant environment.
- Engaged with customers to enhance dining experience and promptly address inquiries, fostering customer satisfaction.
- Served food quickly to contribute to timely and enjoyable guest experiences.
- Collaborated with team members to ensure efficient service during peak hours.
- Prepared and packaged food items following safety and quality standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Handled cash transactions accurately at the register, providing change promptly.
- Maintained cleanliness and organization of dining area and kitchen stations to ensure safe and pleasant environment for customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Sandwich Artist
SUBWAY®Restaurants
Chino Hills
06.2021 - 03.2022
- Prepared fresh sandwiches according to customer specifications and preferences.
- Prepared food items including sandwiches, salads, soups, and drinks based on customer orders and company recipes.
- Maintained clean and organized workstations, supporting efficient food preparation.
- Ensured work area remained clean and organized during entire shift.
- Followed food safety guidelines to maintain quality and sanitation standards.
- Collaborated with team members to streamline food preparation and enhance service flow.
- Operated cash register, processing customer transactions efficiently and accurately.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Bachelor of Science - Biology
California State Polytechnic University, Pomona
Pomona, CA05-2027
Skills
- Inventory management
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Communication skills
Languages
English
Professional
Spanish
Limited
Timeline
Merchandise Associate
California Polytechnic State University Enterprise
04.2025 - Current
Sales Associate
Carter's
10.2023 - 03.2026
Crew Member
Raising Cane's Restaurants
03.2022 - 09.2023
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 03.2022
Bachelor of Science - Biology
California State Polytechnic University, Pomona