Vanessa Olivera
Toronto,ON
Summary
Dedicated professional with a unique blend of retail experience and a strong educational background in healthcare and science. Skilled in delivering exceptional customer service and leveraging comprehensive product knowledge to drive sales.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Pandora Jewelry
11.2022 - Current
- Regularly met and exceeded monthly sales targets by effectively utilizing store's Key Performance Indicators (KPIs) to optimize sales strategies and customer interactions.
- Developed extensive knowledge of Pandora's product line, including features, benefits, and promotions, enabling effective upselling and cross-selling to maximize customer purchases.
- Collaborated with team members to achieve sales goals, share best practices, and foster a positive work environment.
Epic ATE Support Specialist
University Health Network
05.2022 - 08.2022
- Assisted staff support with various types of technical issues via email, live chat and telephone, averaging with 25 calls per day.
- Knowledge of EPIC and specific work flows through trainings which include: outpatient, inpatient, registration basic, schegistrar, etc.
- Maintained composure and patience in face of difficult patient situations,
- Assisted in development of system security protocols.
Team Leader
Freshii
08.2019 - 05.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Bachelor of Science - Chemistry (Hons)
Toronto Metropolitan University
Toronto 05.2025
Skills
- POS Operation
- MS Office 365
- Bilingual in Spanish/English
- Customer Service
- MS Office 365
- Team Collaboration
- WHMIS & SDS Knowledge
- Communication and Interpersonal Skills
Timeline
Retail Sales Associate
Pandora Jewelry
11.2022 - Current
Epic ATE Support Specialist
University Health Network
05.2022 - 08.2022
Team Leader
Freshii
08.2019 - 05.2022
Bachelor of Science - Chemistry (Hons)
Toronto Metropolitan University
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