Vanessa Olivares
Fullerton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Front Office Receptionist
Cardiology Specialist of Orange County
Santa Ana
05.2025 - 06.2026
- Greeted patients and visitors warmly upon arrival at the cardiology office.
- Scheduled patient appointments using the electronic health record system.
- Answered phone calls and directed inquiries to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained cleanliness and organization of the front desk area.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Determined needs of visitors and provided information or solutions.
Medical Assistant
Hing M Be, D.O.
Anaheim
11.2021 - 05.2025
- Assisted physicians with patient examinations and procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate patient records and updated medical histories.
- Prepared examination rooms and ensured cleanliness and organization.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
Education
Medical Assistant
UEI College
Garden Grove, CA 02.2021 - 11.2021
Fullerton High School
Fullerton, CASkills
- Patient communication
- Appointment scheduling
- Patient intake process
- Payment processing
- Medical terminology
- Chart and filing
- Injections
- Supply management
- Telephone skills
- Organization skills
- Flexibility
- Listening skills
- Motivation
Languages
Spanish
Limited
Timeline
Front Office Receptionist
Cardiology Specialist of Orange County
05.2025 - 06.2026
Medical Assistant
Hing M Be, D.O.
11.2021 - 05.2025
Medical Assistant
UEI College
02.2021 - 11.2021
Fullerton High School