Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Vanessa Ocampo

Vanessa Ocampo

Fullerton

Summary

Highly motivated and detail-oriented bank teller with extensive experience in providing exceptional customer service and efficient financial transactions. Possessing a strong understanding of banking processes and procedures, I am dedicated to ensuring accuracy, confidentiality, and professionalism in all aspects of my work.

Overview

5
5
years of professional experience

Work History

Bank Teller

Citizens Business Bank
06.2021 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Prioritized employer's 5 core values: customer focus, financial strength, superior people, cost-effective operation, and having fun.
  • Processed customer transactions promptly, minimizing wait times.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Civic Engagement Coordinator

Orange Coast College
10.2021 - 12.2022
  • Contributed to planning, implementation and promotion of engagement activities.
  • Implemented the Assembly Bill 963 which includes identifying and developing partnerships for community service and providing information and resources that pertain to voting, and public concern.
  • Planned, organized, and lead educational workshops regarding voter empowerment, and community outreach.
  • Created engagement plans based on preferences, experiences and lifelong interests.
  • Helped develop monthly engagement calendars and daily engagement schedules.
  • Collaborated with team members to improve engagement experiences.

Education

Political Science

California State University - Long Beach
Long Beach, CA
05.2024

Associate of Science - Political Science

Orange Coast College
Costa Mesa, CA
05.2022

Skills

  • Transaction Processing
  • Customer Focused
  • Regulatory Compliance
  • Financial Optimization
  • Team Player
  • Time Management

Languages

spa
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Civic Engagement Coordinator

Orange Coast College
10.2021 - 12.2022

Bank Teller

Citizens Business Bank
06.2021 - Current

Political Science

California State University - Long Beach

Associate of Science - Political Science

Orange Coast College

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Vanessa Ocampo