Vanessa Nikolaou
Toronto,ON
Summary
High energy Store Manager with extensive experience in retail management. Committed, fast thinking leader with passion and proven track record for recruitment, training/ development and creating strategies to drive business growth and employee engagement.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks
06.2022 - Current
- Drove business and increasing customer feedback scores through coaching in the moment, providing excellent customer service and delivering quality beverages and food in a high paced environment
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Successfully managed a team of 30 with a focus on creating a culture where growth mindset, communication and recognition was prioritized
- Led and organized community based events for both customers and district leaders with organizations that impacted our community( ie, fed the homeless, ran open house with Toronto Police, worked with non profit to raise addiction awareness etc)
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified staffing needs,recruited, interviewed, hired and oversaw training of new team members, conducted 30,60,90 day follow ups
- Built and adjusted strong schedules to support the ever changing needs of the business and to support strong customer interactions
Store Manager
Bath And Body Works
06.2017 - 05.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced shrink by 2% in 2018, 2019, 2021 through a focus on identifying trends of loss, providing exemplary customer service and coaching leadership team through preventing theft through customer service
- Managed labour and payroll to ensure store stayed in line during business fluctuations w
- Planned, executed and adapted monthly floorsets to create dynamic and enticing displays while maintaining shop keeper mind set and making adjustments when needed to drive business, account for inventory changes
- Identified staffing needs, and recruited, interviewed, hired, and over saw training of new staff while training leadership team to conduct effective prescreening and interviews
Assistant Store Manager/ Acting Store Manager
Eddie Bauer Clothing
04.2014 - 06.2017
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Achieved Summit Seller Designation 2 years in a row, generating in excess of $500,00 in individual sales largely through one on one clienteling through out the season
- Created and adjusted schedules to reflect the needs of the business
Education
Human Resources Management
George Brown College
Toronto, ONBachelor of Arts - Women And Gender Studies
University of Toronto
Toronto, ON06.2012
Skills
- Sales Promotion
- Inventory Control Procedures
- Operational Efficiency
- Manager Coaching and Training
- Creative Strategies
- Merchandising Operations
- Customer Relations
- Constructive Feedback
- Talent Development
- Staff Training
- Continuous Development
- Maximizing Profitability
- Culture Development
- Team Leadership
- Verbal and Written Communication
Timeline
Store Manager
Starbucks
06.2022 - Current
Store Manager
Bath And Body Works
06.2017 - 05.2022
Assistant Store Manager/ Acting Store Manager
Eddie Bauer Clothing
04.2014 - 06.2017
Human Resources Management
George Brown College
Bachelor of Arts - Women And Gender Studies
University of Toronto
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