Vanessa Neuman
Bloomington, MN
Summary
Efficient Shift Supervisor with over 10 years of experience, aiming to increase value of company through excellent leadership. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Dunkin' Donuts- EZ Chow
06.2017 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Shift Supervisor
Subway
03.2012 - 09.2016
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
No Degree - General Studies
Farmington High School
Farmington. MN06-2004
Skills
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety awareness
- Policy enforcement
- Labor and food cost control
- Daily workflows
- POS system operation
- Customer service
- Problem-solving abilities
- Operational Efficiency
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
Dunkin' Donuts- EZ Chow
06.2017 - 11.2024
Shift Supervisor
Subway
03.2012 - 09.2016
No Degree - General Studies
Farmington High School
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