Vanessa Neale
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Outsource Specialist
BHD Instrumentation Ltd.
08.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Communicated with Customer Service Representatives regarding customer orders that require Factory service.
- Requesting quotes from manufacturers and other third party vendors.
- Emailing customers estimated costs for services from vendors along with anticipated estimated turn-around times and waiting for approval.
- Documentation preparation for shipping equipment out consisted of - receiving Return Material Authorization from Vendors, preparing Purchase Orders, creating packing slips and filling out Commercial Invoices for International Shipments.
- Keeping customers updated on relevant information about their orders such as, evaluations, any cost increases and possibly delays with shipping.
- Once the units were returned the Purchase orders were received and Proforma invoices are created and sent to the customer for review and to gather processing information such as, Purchase Orders or Credit card information for payment and courier information for shipping.
- Managed 50 plus emails in any given day
- Email response times under 2 hours or less
Customer Service Representative
BHD Instrumentation Ltd.
02.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Scheduling Coordinator
Caregivers Home Health Care
10.2016 - 02.2019
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented time-blocking and schedule notifications to optimize time management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Receptionist
Plasma-Tec
08.2014 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
Legal Assistant
Various
01.2007 - 01.2012
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Assisted attorneys with reviewing and organizing witness reports.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Education
Bachelor of Human Resource Management - Human Resource Management
Athabasca University
Athabasca, AB04.2026
No Degree - Legal Office Assistant
CDI ColLege
Edmonton, AB12.2007
Skills
- Proficient in Microsoft Office
- Interpersonal skills
- Customer service
- Creative thinking
- Adaptability
- Team leadership
- Decision making
- Documentation management
- Training and development
- Attention to detail
- Organizational skills
- Conflict resolution
- Time management
Languages
English
Native or Bilingual
Timeline
Outsource Specialist
BHD Instrumentation Ltd.
08.2021 - Current
Customer Service Representative
BHD Instrumentation Ltd.
02.2019 - Current
Scheduling Coordinator
Caregivers Home Health Care
10.2016 - 02.2019
Receptionist
Plasma-Tec
08.2014 - 08.2016
Legal Assistant
Various
01.2007 - 01.2012
Bachelor of Human Resource Management - Human Resource Management
Athabasca University
No Degree - Legal Office Assistant
CDI ColLege
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