Vanessa Navarro

Sales

· Completes all required on-boarding and e-campus assigned training modules in the assigned timeframe.

· Completes all required sales training and education programs provided by the company.

· Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale.

· Crafts sales request, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures.

· Demonstrates the capability to close the sale and follows through to ensure all documentation meets required company policies and procedures.

· Demonstrates capability to meet key performance indicators, sales goals, and objectives.

· Tracks own sale close rate and develops strategies for improvement.

· Utilizes company’s data resources, prospecting methodology, and selling system.

Guest Service

· Greets guests and makes positive first impression, uses active listening to create engagement, and build rapport.

· Responds promptly to guests questions and requests, works continuously to exceed their expectations.

· Delivers the Robbins Brothers selling experience and creates guest loyalty.

· Builds long term relationships with guests and follows up after the sale.

· Communicates promptly with guests through all avenues of communication: in-person, telephone, letters, e-mails, and text.

· Promptly answers telephone calls according to established company guidelines.

· Maintains accurate guests’ records utilizing Salesforce.

· Utilizes social media following company guidelines to support the Robbins Brothers brand and build a sales pipeline.

• Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
• Maintained working knowledge of company products, services and promotions.
• Boosted online sales by implementing effective SEO strategies and optimizing product listings.
• Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
• Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Facilitated smooth collaboration between departments through clear communication channels.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.