Vanessa Mutoni

• Provided first-line support to election administrators during pre-event, event and post-event periods by managing incoming enquiries through EC Connex, Elections case management system.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible, ensuring consistent delivery of support.

• Committed to delivering excellent customer service while working in a fast-paced environment, resolving customer issues efficiently.

• Capable of working autonomously while also contributing effectively to a collaborative, team-based environment.

• Delivered timely and useful paralegal services in line with applicable standards and the vision of Canada's Legal Team, supporting management operations.

• Coordinated and managed the collection of electronically stored information (ESI) from various sources such as computers, servers, emails, and databases, ensuring accurate customer information is maintained.

• Continuously enhanced personal and team efficiency to achieve business excellence, contributing to proposal development and research efforts.

• Assisted in the review process to identify relevant and privileged information for legal matters, including conducting research and applying legal criteria.

• Managed multiple accounts and provided customer support, building strong Client Relationships.

• Determined corrective actions in problem situations, balancing customer satisfaction and financial costs, demonstrating strategic insight.

• Escalated issues that could impact customer experiences, ensuring dependable support.

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events, demonstrating strong organizational skills.

• Managed information flow for program supervisors using digital organizational systems, supporting management operations.

• Participated in marketing, outreach, and other visibility efforts for projects, contributing to revenue growth.

• Performed wide-ranging administrative, financial, and service-related functions, including cash management.

• Gained valuable experience in working with multicultural teams and coordinating resources to support projects, enhancing relationship management.

Technical support for IDF Project – IOM project

In charge of the IDF project (IOM Development Fund) which had the mission of supporting the department in charge of mental illnesses, by training the psychiatric nurses of the INSP (National Institute of Public Health).

• Coordinated social and professional events with a focus on superior customer service and relationship management.

• Managed logistics, including event planning, booking, and promotions, supporting revenue growth.

• Oversaw site selection, management, and follow-up, ensuring consistent service delivery.

• Developed strategies for long-term business needs based on attendee feedback to improve processes, demonstrating strategic insight.