Vanessa Moreno

Maintain files to follow Title XVII regulations

• Served as the primary point of contact between vendors and internal departments, facilitating effective communication across all parties involved in projects or contracts negotiations.
• Added/ Change rates on UFS
• Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
• Work with Community Services Specialist on Vendorization process.
• Provide assistants during DDS audit
• Organized and updated databases, records and other information resources.
• Add vendors into Kern Regional Center System
• Created organized filing system to manage department documents.
• Close/ Delete vendor
• Audit Kern Regional Center Vendor Files
• Add Vendor Status Notification (VSN) comments on Sandis
• Create Files for new vendors
• Work with case management for parent reimbursements
• Create Payment Agreement between Vendor and Kern Regional Center.
• Support Community Service Specialist on special projects.
• Support Accounting while reviewing rates.
• Communicate with other regional center for Courtesy Request.
• Assist Community Services specialist on home Visit to ensure vendors are following Home and Community Based Services (HCBS) Federal requirements.

• Payee for Kern Regional Center Client reciting in a residential facility.
• Worked with accounts payable
• Worked with Client Trust
• Processed credits
• Submitted SSI/SSA application for some of Kern Regional Center individuals.
• Supported team when absent with POS invoicing.
• Supported by processing invoices and documents with consistent on-time delivery.
• Entered figures using 10-key calculator to compute data quickly.
• Worked with case manager to assure authorization we’re not overpaid.
• Collaborated with case managements to track residents residing in Family Home Agency (FHA) homes.

• Prioritized helping customers over completing other routine tasks in store.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Listened to customer needs and desires to identify and recommend optimal products.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Resolved customer issues regarding layaway orders in a timely manner, fostering trust and loyalty among shoppers.
• Assisted customers with layaway transactions, ensuring timely payments and successful order completion.
• Enhanced customer satisfaction by providing efficient and accurate layaway services.
• Collaborated with team members to maintain an organized and updated layaway area.

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Answered questions about store policies and addressed customer concerns.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Coordinated money transfer to different countries.
• Supported Management with bank deposits.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.