Vanessa Monico
San Francisco
Summary
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Overview
7
7
years of professional experience
Work History
IHSS Patient Care Manager
San Francisco IHSS
San Francisco
03.2022 - Current
- Managed client's schedule of doctor's appointments, therapies.
- Provided transportation to medical appointments and errands.
- Collaborated closely with families to provide support and guidance.
- Administered medications in accordance with physician instructions.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Encouraged social interaction among clients to maintain positive mental health.
- Monitored vital signs such as blood pressure and temperature.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship through conversation and recreational activities.
- Ensured compliance with all laws governing home health care services.
- Maintained accurate records of patient care services provided.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Participated in continuing education programs to stay abreast of new developments in the field.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Educated family members on proper care techniques for their loved one.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Planned optimal meals based on established nutritional plans..
- Tracked and reported clients' progress based on observations and conversations.
- Responded promptly to emergency situations involving clients.
Senior Service Manager
Bernal Heights Neighborhood Center
San Francisco
04.2019 - 06.2019
- Managed service delivery for community programs and initiatives.
- Coordinated client outreach efforts to enhance program participation.
- Maintained accurate records of client interactions and service outcomes.
- Collaborated with local organizations to strengthen community partnerships.
- Coordinated with other departments to ensure smooth functioning of service operations.
- Implemented quality assurance measures throughout all stages of servicing a customer.
- Ensured compliance with applicable laws, regulations, policies and procedures related to services provided.
- Resolved escalated customer complaints promptly and efficiently.
- Monitored customer feedback on services received and took corrective actions as needed.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Guided department employees on changes from management.
Temp Data Entry Clerk
Stride Health
San Fancisco
11.2018 - 12.2018
- Provided support to management staff in regards to data entry processes.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Verified accuracy and completeness of data entry into the database system.
- Reviewed existing information for accuracy and made necessary corrections.
- Assisted colleagues with resolving any issues related to data entry operations.
- Identified discrepancies between source documents and entered data.
- Checked source documents against entered data to ensure accuracy.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
Medical Receptionist
CPOMS
San Francisco
06.2018 - 09.2018
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Straightened up waiting room to maintain neat and organized space.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Associate of Science - Medical Assisting
San Francisco Heald College
San Francisco01-2013
Skills
- Case management experience
- Care Plan Management
- Client documentation
- Progress Documentation
- Patient Care
- Medication Administration
- Compassionate client care
- Community activities
- Emotional Support
- Patient assistance
- Meal Preparation
- Behavior redirection
- Patient transportation
- Housekeeping
- First aid and safety
- Care plan assessment
- Toileting assistance
References
References available upon request.
Timeline
IHSS Patient Care Manager
San Francisco IHSS
03.2022 - Current
Senior Service Manager
Bernal Heights Neighborhood Center
04.2019 - 06.2019
Temp Data Entry Clerk
Stride Health
11.2018 - 12.2018
Medical Receptionist
CPOMS
06.2018 - 09.2018
Associate of Science - Medical Assisting
San Francisco Heald College
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