Vanessa M. Harvey

• Provided support to the HR division; utilized screening criteria and evaluated state application eligibility, for Registered Nurses state-wide
• Updated Registered Nurses exam results in state-wide database weekly and forwarded reports to managers
• Researched applicants’ eligibility status using the CA Dept of Consumers Affairs website to verify applicant’s certification and licensing status
• Worked as Recruitment Liaison on Onboarding Task project and provide edits and updates to Onboarding Guide for Supervisor and Managers using PowerPoint presentation, stored in SharePoint file folder
• Confidential employee and worked closely with Human Resources staff and awarded clearance to access ECOS state-wide personnel database
• Managed updates for CDPH New Employee Onboarding Checklist and provided edits/updates on retention reports
• Verified, screened and evaluated specialize recruitments classifications, and documented applicants’ employment records, using the Examination and Certification Online System, (ECOS) which stores applicants’ confidential personal data
• Prepared bi-weekly informative Excel reports to track and evaluate agency retention status and reports forwarded to managers, which were stored in SharePoint
• Reviewed and verified bi-weekly Excel reports and matched data reports in ECOS

• Researched appellants appeal complaints and applied Covered CA healthcare regulations, policies and procedures
• Investigated formal appeals submitted by appellants and utilized an effective investigative plan of action
• Confidential employee and worked closely with administrative law judges, appellants, Medical county specialists, and healthcare providers
• Conducted appeal hearings with appellants, conferred with states administrative law judges, county governmental agencies, and also managers from healthcare entities
• Verified, entered and scanned all records, files and information into several computerized databases
• Prepared weekly informative reports outlining for each appellant appeal, including mediation, resolutions, including suggestions and recommendations
• Disseminated Covered CA policies and procedures to clients, insurance entities, state and county liaisons and community-based agencies and stakeholders
• Utilized several state and county databases, Outlook, Microsoft Office and Internet search engines

• Investigated and researched EEO employment practices of alleged violations of laws and updated information into several state databases, as a confidential employee
• Interpreted and disseminated EEO and civil rights laws and equal opportunity regulations for employees, managers, supervisors, EEO officers and wardens
• Conducted telephone interviews with complainants, recorded meeting notes and created reports
• Confidential employee and created EEO investigative action plan for complainants and wrote concise Position Statements and created reports and forwarded to managers
• Requested evidence from complainants, HR managers, wardens and EEO Officer
• Lead Staff for new employee orientation (NEO) project, and created PowerPoint presentation and edited script
• Updated NEO manual guide and included slides, charts and video preparation and collaborated with state training manager in Galt, CA

• Managed heavy caseload in the External Coordination unit as a Complaint Analyst, Inputted client complaints into state database, as a confidential employee
• Researched, investigated and mediated consumer complaints, via mail, email, fax
• Confidential employee and worked closely with healthcare executives, county specialist, and statewide stakeholders and designated representatives
• Conducted telephone interviews with clients to gathered evidence and requested information and evidence to include client complaints
• Disseminated HBEX, regulations and healthcare options/ services
• Maintained client records and all interaction of inquiries, complaints, or comments, as well as actions taken via phone records, emails and letters
• Reviewed healthcare insurance policies, to determine client eligibility
• Lead Analyst for special statewide healthcare insurance project

• Administered state examinations; written exams, supplemental exams, qualification appraisal panel exams and education and experience exams
• And, maintained strict personnel confidentiality rules
• Analyzed numerous state applications and determined eligibility based on employment skills, volunteer experience and education
• Recorded applicant’s eligibility status and exam scores in statewide database and updated monthly exam reports using Excel
• Processed state exam requests and calculated statistical exam scores and forwarded reports to EEO manager and HR manager
• Conducted De-briefing meetings with applicants and provided valuable feedback
• Disseminated information regarding the Equal Employment Office
• Collaborated closely with division managers to develop and edit state exam testing tools; questions, responses and benchmarks
• Effectively communicated state examination procedures and testing guidelines for applicants, staff, supervisors and managers
• Assisted with new Employee Orientations
• Recruiter, for career Day at UC Universities representing the CA Energy Commission
• Lead staff on departmental statewide audit
• Completed statistical audit report using Excel program
• Developed state exam training project and facilitated session using PowerPoint presentation, and included survey questionnaire

• Provided customer services to clients, managed heavy caseload and informed clients of available recourses
• Processed sensitive documents while maintaining strict time-confidentiality standards as required by agency policy
• Utilized time-management and multi-tasking skills and documented all client contact, via, office visits, email, phone or fax
• Performed data entry tasks accurately and efficiently on each case and established deadline's and collaborated with community based organizations and local businesses
• Supported office staff during periods of high workload by efficiently multitasking, as worker of the day, or special skills worker
• Served as a reliable point-of-contact for incoming inquiries from clients, addressing questions or concerns with professionalism and patience
• Supervised unit, with 12 employees, in my classroom, conducted presentations and completed employees evaluation reports and made constructive recommendations
• Assisted management with various special projects, leading to improved overall team productivity and efficiency
• Assisted clients with their daily family needs, by providing available resources and referrals through partnerships with Sacramento County, community based organizations, non-profits and churches and followed up with clients
• Reviewed individual eligibility status for clients and verified documents for accuracy and completeness
• As a Trainer, mentored new hires, resulting in stronger staff development and increased productivity
• As a Trainer at the county training bureau I was assigned my classroom with 12 new Sacramento county employee hires
• Supervised classroom and provided important information about Sacramento County DHA policies and procedures
• Conducted classroom presentations and completed employees evaluation reports and made constructive recommendations and forwarded reports to training manager
• Collaborated with co-trainers, updated and added edits to mid term exam and final exams, and coordinated daily lectures and conducted lectures
• Enhanced new employee engagement through, motivation, encouragement and interactive classroom activities, quizzes
• Conducted research on how to create Pilot Projects. Created Employee Training Pilot Project. Submitted idea to supervisor and bureau chief. Pilot Project idea was approved
• Pilot Project goal was to provide on-site job training skills for our clients and motivate, prepare and encourage them to enter or re-enter the workforce, become self sufficient and increase their self esteem and independence
• Provided on-site employment training on how to complete job applications, create resumes and prep for job interviews
• Conducted video mock job interviews, and the clients provided feedback
• Created and managed new clothing locker onsite for clients, to dress for success
• Selected as Sacramento County representative to work with local non-profits, community-based organizations and churches to determine how to provide additional resources for our clients
• Created draft business letter to send to local business, encouraging then to hire our clients and take advantage of available tax credits
• The Employee Training Pilot Project that I created was later implemented at All of the Sacramento County,

Department of Human Assistance Bureaus. This Pilot Project

provided a One-Stop service center for our clients

• Provided safety and security of the facility for the juveniles and staff by consistently monitoring probationers'' compliance and completed daily reports on juvenile behavior
• Maintained positive relationships and open communication with parents about application paperwork, testing requirements and upcoming deadlines.
• Supported emotional well-being of juveniles and made recommendations for individual counseling sessions to address juveniles personal challenges and concerns.
• Diffused hostile situations while maintaining the safety of minors and staff, which involved gang related fights, sexual assault and suicide attempts
• Wrote daily progress reports and was available to testify under oath at court juvenile hearings
• Facilitated group sessions focusing on life skills activities, anger management, or other relevant topics for juvenile improvement
• Established productive relationships with juveniles, their teachers, social workers and probation officers while enhancing information sharing and cooperation.
• Maintained timely detailed case records and documented juvenile daily progress towards their goals
• Facilitated successful reintegration into society by connecting probationers to community resources and support services