Vanessa Mau
Colton
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
CSR Clerk
Stater Bros
Riverside
06.2011 - Current
- Assisted in the development of customer service procedures and policies.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Managed front-end operations to ensure seamless customer service interactions.
- Handled customer inquiries and complaints in a timely manner.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Assisted customers with product selection based on their needs and preferences.
- Ordering merchandise
- Stocking supplies
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Inspected returned items for damage before accepting them back into inventory.
- Scanned items to ensure correct pricing and identification of products.
- Resolved customer complaints in a professional manner.
- Reported any suspicious activity or theft occurring within store premises immediately to management staff.
Education
High School Diploma -
John W North High School
Riverside, California05-2010
Skills
- Customer service representative
- Front-end operations
- Scheduling coordinator
- Purchase orders
- Supply restocking
- Product placement
- Ordering
- Price changes
- Cashier
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
CSR Clerk
Stater Bros
06.2011 - Current
High School Diploma -
John W North High School