Summary
Work History
Education
Skills
Timeline
Generic

Vanessa Mattes

Stockton

Summary

Accomplished manager at McDonald's with expertise in cash handling and customer service excellence. Enhanced team productivity by 20% through effective staff training and workflow coordination. Known for clear communication and problem-solving skills, ensuring optimal performance and customer satisfaction. Proven ability to manage inventory and drive sales through strategic product recommendations and promotions.

Work History

Cashier

Gas Station
2022 - 2025

Managed cash register, ensured store upkeep, and cultivated positive environment for guest experiences

Manager

McDonald's
2018 - 2021

Directed team operations as shift manager to enhance productivity and efficiency. Ensured task completion by guiding team members through daily responsibilities. Coordinated workflow among team to achieve optimal performance during shifts.

Warehouse Worker

Amazon
2017 - 2018

Disassembled boxes and directed them down conveyor line.

Education

Customer Service

East Union High School
Manteca, CA
05.2018

Skills

  • Customer assistance
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Cash handling and management
  • Refunds and exchanges
  • Product knowledge
  • POS system operations
  • Staff training
  • Inventory control
  • Inventory management
  • Sales expertise
  • Drawer balancing
  • Product recommendations
  • Retail merchandising
  • Point of sale operation
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Training and onboarding
  • Credit card processing
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Online orders preparation
  • Gift card handling
  • Problem-solving
  • Scanner operations
  • Honest and dependable

Timeline

Cashier

Gas Station
2022 - 2025

Manager

McDonald's
2018 - 2021

Warehouse Worker

Amazon
2017 - 2018

Customer Service

East Union High School
Vanessa Mattes