Summary
Overview
Work History
Education
Skills
References
Timeline
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Vanessa Masztalerz

Vanessa Masztalerz

Toronto,Canada

Summary

Diligent college student who offers solid critical thinking skills and a desire to pursue a career in the medical esthetician field. Enthusiastic, with excellent communication skills, and a strong motivation to succeed. I am seeking a position that utilizes educational skills, as well as customer service, to further my experience and development of new skills.

Overview

7
7
years of professional experience

Work History

Sales Associate

Winners
Etobicoke, Ontario
10.2023 - Current
  • Company Overview: TJX Canada.
  • Greeted customers in a friendly manner; knowledgeable about answering questions regarding merchandise items, prices, and brands, and providing information on promotions, TJX Canada policies and procedures, events, and store locations.
  • Demonstrated a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines.
  • Assisted with fitting room duties, including ensuring the counter area is clean, organized.

Ticket Sales Representative

Mississauga Mini Indy
Toronto, ON
07.2024 - 11.2024
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs, and resolve problems.
  • Implemented promotional strategies to increase ticket sales awareness.
  • Maintained accurate records of sales and customer interactions.
  • Collaborated with team members to enhance customer service experiences.

Office Assistant

St. Marks Catholic School
Toronto, ON
09.2018 - 06.2020
  • Assisted with regular office duties.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Maintained a detailed logbook of visitors and/or guests.

Education

High School Diploma -

Bishop Allen Academy
Toronto
06-2024

Some College (No Degree) -

Humber College
Toronto, ON

Skills

  • Microsoft Excel
  • Microsoft Word
  • Windows
  • Active listening
  • Verbal communication
  • Customer service
  • Problem solving
  • Critical thinking
  • Communication skills
  • Team collaboration
  • Goal oriented
  • Fraud detection
  • Friendly and outgoing
  • Retail loss prevention
  • Excellent people skills

References

References available upon request.

Timeline

Ticket Sales Representative

Mississauga Mini Indy
07.2024 - 11.2024

Sales Associate

Winners
10.2023 - Current

Office Assistant

St. Marks Catholic School
09.2018 - 06.2020

High School Diploma -

Bishop Allen Academy

Some College (No Degree) -

Humber College

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Vanessa Masztalerz