Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Vanessa Martinez

Calgary

Summary

Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

4
4
years of professional experience

Work History

Sales Associate

YETI Coolers
06.2024 - Current
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Greeted customers and helped with product questions, selections, and purchases.

Part-Time Sales Associate

Pandora
01.2024 - 09.2024


  • Genuine interest in Pandora’s brand and products
  • Maintain awareness of promotions, product launches, and brand campaigns
  • Excelled in meeting team and solo sales targets
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Increased sales through personalized customer interaction and understanding their specific jewelry preferences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Seasonal Part-Time Sales Associate

Dynamite
01.2024 - 08.2024
  • Assist with fitting rooms, merchandising, and maintaining store appearance
  • Promote current promotions, loyalty programs, and seasonal events
  • Supported salesfloor by multitasking in a fast-paced environment
  • Stayed up to date with current fashion trends
  • Work as part of a team to meet and exceed sales targets
  • Support stock replenishment and backroom organization
  • Provide an authentic, personalized customer experience aligned with YETI’s brand values
  • Demonstrate deep product knowledge to help customers choose gear that fits their lifestyle
  • Support store cleanliness, organization, and back-of-house duties
  • Work in a fast-paced retail environment

Full-Time Clothing Lead/Keyholder

Sportchek
05.2022 - 12.2023
  • Kept up to date with current merchandise promotions and special offers
  • Kept the floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions.
  • Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity.
  • Maintained store cleanliness and assisted management with operational tasks.
  • Anticipated customers' needs, decisively offering add-on purchases and upgraded service.
  • Responsible for opening/closing the store
  • Mentor new trainees such as part-time employees
  • Prioritized customer’s needs
  • Self-motivated, with a strong sense of personal responsibility.

Part-Time Footwear Associate

Sportchek
10.2021 - 05.2022
  • Met customers’ needs by recommending ideal insoles and styles for specific requirements.
  • Greeted customers upon entrance to the store or throughout the sales floor and provided proactive service.
  • Created world-class customer experiences through energetic customer service and engagement.
  • Supported efficient store operations by always completing daily opening and closing procedures
  • Maintaining footwear displays, keeping sales areas tidy and organized

Education

High School Diploma -

Central Memorial High School
Calgary, AB
01.2020

Skills

  • Organized
  • Reliable
  • Outgoing personality
  • Time Management
  • Adaptability
  • Problem Solving
  • Leadership
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skill
  • Flexible schedule

LANGUAGES

English
Full Professional
Spanish
Limited Working

Timeline

Sales Associate

YETI Coolers
06.2024 - Current

Part-Time Sales Associate

Pandora
01.2024 - 09.2024

Seasonal Part-Time Sales Associate

Dynamite
01.2024 - 08.2024

Full-Time Clothing Lead/Keyholder

Sportchek
05.2022 - 12.2023

Part-Time Footwear Associate

Sportchek
10.2021 - 05.2022

High School Diploma -

Central Memorial High School

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Vanessa Martinez