Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Vanessa Marolias

Hamilton,ON

Summary

Proven leader and effective communicator, adept at problem-solving and active listening, honed skills at Soulmutts by enhancing client satisfaction and safety protocols. Trained in First Aid/CPR, proficient in emergency management, and inventory accuracy, showcasing a dependable and responsible work ethic. Achieved streamlined operations across diverse roles, significantly improving efficiency and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dog Daycare Manager

Soulmutts
08.2020 - Current
  • Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
  • Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
  • Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
  • Stayed up-to-date on industry best practices through continuing education opportunities and professional development courses.
  • Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
  • Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Promoted a positive work environment with clear communication and teamwork.

Cashier Assistant

Burger King
08.2018 - 02.2020
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Bagged items securely to minimize breakages and reduce losses.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Trained new cashier team members in customer service and money handling processes.
  • Handled cash register transactions accurately and efficiently, ensuring a smooth checkout process for customers.

Warehouse Worker

Unifi
02.2017 - 09.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 65 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Education

Madonna Catholic Secondary School
Toronto, ON

Skills

Dependable and Responsible

Languages

English
Native or Bilingual

Certification

Human As Well As Pet First Aid And CPR Certified

Timeline

Dog Daycare Manager

Soulmutts
08.2020 - Current

Cashier Assistant

Burger King
08.2018 - 02.2020

Warehouse Worker

Unifi
02.2017 - 09.2018

Madonna Catholic Secondary School

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Vanessa Marolias