Vanessa Manzo
Hillsboro
Summary
Developed exceptional customer service and beverage creation skills in fast-paced hospitality environment, seeking to transition into new field. Skilled in multitasking, attention to detail, and maintaining high standards of quality and service. Committed to leveraging these transferrable skills to make positive impact in new professional role.
Overview
4
4
years of professional experience
Work History
Drink Specialist
The Human Bean
11.2023 - 03.2025
- Maintained a clean and organized workspace, adhering to health and safety standards for optimal beverage preparation.
- Reduced waste by implementing efficient pouring methods and ensuring so by paying close attention each shift.
- Managed high-volume orders during peak hours, ensuring prompt delivery of quality beverages to customers.
- Provided exceptional customer service, addressing any concerns or complaints promptly while maintaining a professional demeanor.
- Maintained detailed records of daily transactions and cash handling activities, ensuring accuracy in financial reporting.
Barista
Dutch Bros
08.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines and utensils daily.
- Helped customers complete purchases and join reward programs.
- Followed exact recipes for mixing and preparing beverages and learned special recipe
items and seasonal offerings to best meet customer needs. - Maintained and operated espresso machines, blenders and other equipment.
Cashier
Rosas Churros
01.2022 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Cashier
McDonald's
06.2021 - 09.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer complaints and maintained clean and tidy checkout area
Education
High School Diploma -
Glencoe High School
Hillsboro, OR06-2023
Skills
- POS Systems
- Cash Handling
- Cash Register Operation
- Opening and Closing Duties
- Exceptional Customer Service
- Fluent in Spanish
- Coffee Expertise
- Espresso Machine Operation
- Excellent Memory
- Outgoing personality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Drink Specialist
The Human Bean
11.2023 - 03.2025
Barista
Dutch Bros
08.2022 - 03.2023
Cashier
Rosas Churros
01.2022 - 09.2022
Customer Service Cashier
McDonald's
06.2021 - 09.2021
High School Diploma -
Glencoe High School
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