Vanessa Macfarlane
Léry,QC
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Placements Expressa
03.2022 - 05.2023
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
Aesthetician
B&BLASHES
12.2013 - 08.2021
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Managed appointment scheduling, ensuring timely services while accommodating client needs.
- Developed customized treatment plans based on individual client goals, resulting in increased satisfaction levels.
- Handled busy schedules and stayed on top of key deadlines.
Customer Service Representative
Yellowpagesunited
06.2013 - 08.2018
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
AEC - Residential Real Estate Broker
LaSalle College
Montreal, QC05.2024
AEC - Aesthetics
Belmonda Beauty Academy
Pointe-Claire, QC07.2014
AEC - Paralegal Studies
O'Sullivan College
Montreal, QC2012
Skills
- Computer Proficiency
- Customer relations and communications
- Policies and Procedures Adherence
- Courteous Phone Demeanor
- Relationship Building
- Tableside Etiquette
- Guest Engagement
- Memory retention
- Team Player
- Perfectly bilingual (French & English)
- High Energy and Stamina
Timeline
Administrative Assistant
Placements Expressa
03.2022 - 05.2023
Aesthetician
B&BLASHES
12.2013 - 08.2021
Customer Service Representative
Yellowpagesunited
06.2013 - 08.2018
AEC - Residential Real Estate Broker
LaSalle College
AEC - Aesthetics
Belmonda Beauty Academy
AEC - Paralegal Studies
O'Sullivan College
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