Vanessa MacDonald

Office Management:

• Drive operational excellence by implementing efficient and accurate office procedures, managing budgets and inventories, and providing staff with the necessary tools to elevate customer service standards.
• Resolve all inquiries and complaints with professionalism and care, contributing to an increase in positive customer feedback.
• Manage financial operations to guarantee accuracy and financial accountability, using Excel and other in-house accounting software.
• Assist in recruiting, onboarding and training new employees.

Event Coordination:

• Plan and execute multiple diverse events simultaneously, including corporate functions, showers, and weddings, maintaining an excellent client satisfaction rate and driving significant repeat business.
• Manage detailed event budgets, ensuring all events are executed within clients' financial constraints while maximizing profitability.
• Refine the guest experience by developing customized, meticulously detailed event itineraries, and coordinating staff seamlessly, reducing event-day issues.
• Adapt swiftly to unforeseen challenges, maintaining composure and professionalism while finding effective solutions.
• Cultivate strong client relationships, securing repeat business and referrals that contribute to an increase in event bookings.

• Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Orchestrated high-volume event inquiries and bookings, ensuring seamless communication and increasing repeat business and client retention.
• Developed standardized templates and documentation such as reports, contracts, menus, and newsletters, improving consistency and efficiency in business operations.