Vanessa Lucarino
Fort Saskatchewan
Summary
Dedicated Business Manager specializing in sales,team leadership, product education and
relationship building. A proven history of increasing revenue, solidifying new clients & building
successful teams resulting in maximized repeat business. Outstanding customer service skills with extensive knowledge of make-up,
skincare and fragrances.
Overview
16
16
years of professional experience
Work History
Chanel Beaute Specialist (Shoppers Drugmart)
Chanel
10.2021 - 10.2024
- Managed the Chanel Beauty & Fragrance counter within Shoppers Drugmart Beauty Boutique
- Used Chanel selling skills such as gestures, le geste and story-telling to engage with clients during consultations and enhance their Chanel experience
- Trained Shoppers Drugmart cosmetic staff on all Chanel products
- Organized event details in conjunction with the territory and store managers, ensuring promotions and special events are executed effectively and successfully
- Responsible for ordering all Chanel stock and collateral merchandise
- Had successfully doubled monthly sales targets
- Gathered, organized and input information into digital database.
Assistant Business Manager
Chanel
09.2017 - 10.2021
- racked and analyzed weekly sales reports, KPI's, implemented corrective action plans and streamlined sales process
- Maximized profit by effectively overseeing time and resources to meet sales goals
- On-boarded Chanel BA's & counter managers from surrounding stores to ensure individuals were equipped with the brand's Art of Selling technique
- Responsible for comprehensive planning and execution of store events to drive traffic, build engagement and community through influencer and corporate events
- Ensured daily use of DBR, Business Planner and client files were maintained
- Assisted Chanel's Territory Trainer with planning and conducting product seminars
- Collaborated in the selection and interview process of Beauty Advisors, counter managers and demo's
- Developed strong relationships with competitor cosmetic associates throughout the department to maximize sales by cross selling
Counter Manager
Clinique
08.2016 - 09.2017
- Provided day-to-day supervision of Sears cosmetic counter staff and operations
- Planned performance goals for BA's inclusive of sales, consultation, AUS & IPT targets
- Provided ongoing training/coaching to BA's and other sales associates including weekly one-on-one meetings
- Organized successful promotions and in store events in collaboration with the Beauty Advisors and store management.
- Monitored inventory status, ensuring stock levels were properly maintained
- Achieved all yearly Gift With Purchase targets
- Promoted to the Hudson's Bay company to manage a larger volume counter
Fashion Manager
Art Knapp
06.2012 - 05.2016
- Achieved sales goals and business objectives by motivating staff and promoting product lines
- Partnered with Shoptique's to create Art Knapp's first E-Commerce store
- Hired, trained and supervised fashion sales associates
- Reviewed inventory and sales records, tracked trends and reported on activities to store owner
- Assisted with seasonal buying meetings to select inventory for the department
Swimming Instructor
City of New Westminster Parks & Recreation
01.2009 - 09.2015
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Mentored and trained new swim instructors on best practices.
- Developed and implemented lesson plans based on individual student needs.
- assisted in enrolment
Education
Diploma - Recreational Management
Langara College
Vancouver, NoneHigh School Diploma -
Archbishop Carney Secondary
Port Coquitlam, BC06-2009
Skills
- Complaint resolution
- Scheduling
- Technical support
- Coordination
- Retail store support
- Order fulfillment
- Critical thinking
- Time management
- Customer relationship management (CRM)
- Email management
- Verbal and written communication
- Problem-solving
- Promotional support
- Executive management support
- Microsoft Excel
- Retail sales customer service
- Professional telephone demeanor
- Staff education and training
- Administrative support
- Sales expertise
- Account management
- Adaptive team player
- Client relations
- Creative problem solving
- High-energy attitude
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Chanel Beaute Specialist (Shoppers Drugmart)
Chanel
10.2021 - 10.2024
Assistant Business Manager
Chanel
09.2017 - 10.2021
Counter Manager
Clinique
08.2016 - 09.2017
Fashion Manager
Art Knapp
06.2012 - 05.2016
Swimming Instructor
City of New Westminster Parks & Recreation
01.2009 - 09.2015
Diploma - Recreational Management
Langara College
High School Diploma -
Archbishop Carney Secondary
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