Vanessa Lourenco
Mississauga,ON
Summary
Dynamic Food and Beverage Supervisor with a track record of enhancing customer satisfaction and streamlining operations at Chartwell Retirement Residences. Excelled in menu development and exceptional customer service, achieving top-rated health inspection scores. Skilled in computer proficiency and fostering guest engagement, demonstrating a strong work ethic and effective team coordination.
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
Chartwell Retirement Residences
08.2021 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Managed and motivated employees to be productive and engaged in work.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Ability to use Microsoft office word and excel.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
Cleaning Crew Member
Iclean
12.2017 - 12.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Food Server
Chartwell Retirement Residences
12.2019 - 08.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated Team Work
- Active listening
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Education
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
Toronto, ON06.2016
Skills
- Menu development
- Catering Coordination
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Listening Skills
- Customer Service
- Computer Proficiency
Objective
Seeking a challenging and empowering position as a full-time in Sale, to engage in a progressive and an interactive work environment where I am able to utilize my skills and competencies to contribute to customer services, as well as to gain valuable experience and knowledge to build my career path.
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted management with the training of numerous new staff members.
- Chartwell Grenadier Ambasator
- Earned Excellence Award 2024
Languages
English
Full Professional
Portuguese
Professional Working
Timeline
Food and Beverage Supervisor
Chartwell Retirement Residences
08.2021 - Current
Food Server
Chartwell Retirement Residences
12.2019 - 08.2021
Cleaning Crew Member
Iclean
12.2017 - 12.2021
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
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