Vanessa Lopez
Anaheim
Summary
Dedicated Customer Service Professional experienced in delivering exceptional client experiences. Achieved recognition for maintaining high work quality and speed in fast-paced environments while adapting to last-minute changes. Committed to fostering positive interactions and enhancing overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Tokyo Hibachi Restaurant
Lakewood
05.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Took and processed food and beverage orders accurately.
- Took orders from customers accurately and in a timely manner.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of dining area and tables.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Deli/Bakery Clerk
Walmart
Cerritos
09.2021 - 05.2024
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted customers in selecting bakery items and provided product information.
- Maintained cleanliness and organization of bakery displays and work areas.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Stocked shelves with fresh products and rotated inventory regularly.
- Operated baking equipment safely while following company procedures.
Shift Leader
Wetzel Pretzel
Cerritos
03.2021 - 09.2021
- Supervised team members during shifts to ensure effective service delivery.
- Trained new employees on operational procedures and customer service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Downey High School
Downey, CASkills
- POS operation
- Order processing
- Menu knowledge
- Exceptional customer service
- Customer service
- Attention to detail
- Time management
- Positive guest interactions
- Positive and professional
Timeline
Server
Tokyo Hibachi Restaurant
05.2024 - Current
Deli/Bakery Clerk
Walmart
09.2021 - 05.2024
Shift Leader
Wetzel Pretzel
03.2021 - 09.2021
Downey High School