Vanessa Lopez-Becerra
Nice
Summary
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Motion Fitness Group
03.2024 - 06.2025
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated scheduling for fitness classes, optimizing member participation and engagement.
- Processed member registrations and payments accurately using gym management software.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Provided compassionate and professional customer service in a high-traffic fitness environment, ensuring clients felt welcomed, safe, and supported.
- Developed strong communication and active listening skills by interacting with clients from varied backgrounds, building trust and rapport.
Retail Associate
Style and Soul Boutique
03.2023 - 07.2024
- Performed cashier duties in a high-volume retail environment, processing up to 10 transactions per shift
- Key-holder and cashier
- Cleaned store several times a week
- Proved my time management skills with always being available when needed
- Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honors
- Identified current trends and used my knowledge for the social media page and uploaded content
- Restocked Items and Handled Inventory
- Communicated with customers to meet their needs, and signed them up for a account with the store
Sales Associate
Linda's Hallmark and Gift Shop
09.2021 - 12.2021
- Provided excellent customer service, resulting in an increase in customer satisfaction ratings
- Greeted customers ensuring they felt welcomed with a positive and energetic attitude
- Restocked shelves and managed inventory
- Took phone calls and helped them proving my product knowledge and making sure each customer was aware of policies
Education
Diploma -
Upper Lake High School
06.2023
Master of Psychology -
Irvine Valley College
Irvine, CA06-2026
Skills
- Decision Making
- Creativity
- Ability to Work Under Pressure
- Critical thinking and problem solving
- Customer Service
- Ability to Multitask
- Fast Learner
- Adaptability
- Communication Skills
- Problem Solving
- Conflict management
- Administrative skills
- Spanish fluency
- Empathy development
- Teamwork and collaboration
- Attention to detail
Websites
LANGUAGES
Spanish
English
Timeline
Front Desk Associate
Motion Fitness Group
03.2024 - 06.2025
Retail Associate
Style and Soul Boutique
03.2023 - 07.2024
Sales Associate
Linda's Hallmark and Gift Shop
09.2021 - 12.2021
Diploma -
Upper Lake High School
Master of Psychology -
Irvine Valley College
Similar Profiles
Luke BrysonLuke Bryson
Coach at Health and Fitness, Motion FitnessCoach at Health and Fitness, Motion Fitness
Kristi KleinsmithKristi Kleinsmith
Certified Personal Trainer & Fitness Instructor at In Motion: Health Wellness FitnessCertified Personal Trainer & Fitness Instructor at In Motion: Health Wellness Fitness
Sneh ShahSneh Shah
Physical Therapist at MetroAthletic Med and Fitness(Motion PT )Physical Therapist at MetroAthletic Med and Fitness(Motion PT )
Aya RouanAya Rouan
Stage en Business Intelligence et DATA at SOCIETE DANONEStage en Business Intelligence et DATA at SOCIETE DANONE
Nabil BORKINabil BORKI
Recruteur Médical at Graal SantéRecruteur Médical at Graal Santé