Vanessa Leong
Mississauga,ON
Summary
Experience with decision making, exercising sound judgment that is in line with bank policies and procedures on automobile and home equity financing applications. Extensive collections and risk mitigation background, with over a decade of experience in debt collection and credit. Refined relationship-building skills and experience working collaboratively with dealerships, service partners, and customers.
Overview
20
20
years of professional experience
Work History
Credit Adjudicator - Auto & Home Equity Financing
Royal Bank of Canada
03.2018 - Current
- Thorough analysis of automobile and mortgage applications, ensuring adherence to RBC's credit policies & procedures
- Identified and mitigated risk factors and conducted additional due diligence as required
- Designated Lending Authority (DLA) for automobiles, recreational vehicles & marines including business vehicle loans
- DLA for home equity financing obtained September 2021
- Nautilus project pioneer – Reviewed applications during the onset of its pilot phase using new adjudication guidelines; identified anomalies and provided feedback for improvement
- Provided mentoring for new DLA trainees through the review and evaluation of files, provided constructive feedback and shared best practices
- Professional call handling as the primary point of contact for dealerships, troubleshooting issues and answering queries over the phone
- Proficient with reviewing income documents and financial statements to determine debt serviceability
- Minimized errors in loan files through consistent attention to detail, resulting in fewer delays during underwriting.
Credit Advisor – Credit Advice Centre (4-month Secondment)
Royal Bank of Canada
10.2019 - 02.2020
- Provided credit advice to clients calling into the Advice Centre
- Asked discovery questions to determine and recommend products
- Completed applications for loans/lines of credit/credit cards via Casper
- Made recommendations for applications to the Credit Adjudication Centre
- Assisted clients with maintenance of products such skipping loan/mortgage payments or completing a credit card limit increase or product change
- Followed up with clients regarding their application status
Collections / Repossession / Skip Tracing
Royal Bank of Canada
09.2004 - 03.2018
- Efficiently handled inbound and outbound calls within early stage collections for personal mortgages, loans, credit cards, student loans and overdrafts
- Effectively negotiated and implemented payment arrangements with clients to ensure debts were repaid in a timely manner
- Managed a portfolio of personal loans in repossession – ensuring the viability of pursuing vehicles in question and having them recovered in a timely fashion
- Trained and coached peers on the repossession process for both Western and Central Canada
- Successfully utilized various bank resources to locate and reach clients who have outdated or missing contact information on file
- Investigated disputes related to delinquencies for loans and mortgages, and ensured discrepancies were corrected in a timely manner
- Assessed recovery potential and recommended litigation on high balanced personal products and credit cards
- Determined viability of recovery for all assets secured by personal and small business loans
- Communicated with third-party vendors and legal counsel to ensure appropriate measures are being taken to fully recuperate the bank's assets
- Exercised due diligence in adhering to seizure laws, Statute of Limitations, and all collections policies and procedures
- Facilitated informative job shadows to National Office, Collections and other departments throughout RBC
Education
Honors Bachelor of Arts - Economics, Sociology
University of Toronto
Toronto, ONCanadian Securities Course (CSC) -
Canadian Securities Institute
Skills
- Credit Adjudication
- Risk Evaluation and Mitigation
- Employee Training and Development
- Mentoring
- Customer Service
- Call Handling
- Repossessions
- Teamwork and collaboration
Awards
RBC Performance – Individual Award
- 2005 - Quarterly Award
- 2024 - Quarterly Award
- 2024 - Leadership Award
Languages
English
Chinese (Cantonese)
Timeline
Credit Advisor – Credit Advice Centre (4-month Secondment)
Royal Bank of Canada
10.2019 - 02.2020
Credit Adjudicator - Auto & Home Equity Financing
Royal Bank of Canada
03.2018 - Current
Collections / Repossession / Skip Tracing
Royal Bank of Canada
09.2004 - 03.2018
Canadian Securities Course (CSC) -
Canadian Securities Institute
Honors Bachelor of Arts - Economics, Sociology
University of Toronto
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