Vanessa Leon
San Jose
Summary
Dedicated and hardworking professional with experience supporting large facilities and maintaining safe, organized environments. Strong attention to detail, ability to follow procedures, and proven reliability in high-traffic settings. Committed to keeping spaces clean, secure, and welcoming for staff and the public.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
Santa Clara County Communications
San Jose, CA
09.2024 - 02.2026
- Gathered pertinent information from 9-1-1 calls, determined incident priority, and dispatched appropriate law enforcement, and medical personnel.
- Provided clear, calm communication and instructions to callers—including life-saving pre-arrival information when necessary—while simultaneously coordinating emergency dispatches.
- Received and transmitted emergency and non-emergency radio communications while maintaining professionalism, accuracy, and composure under pressure.
- Conducted database searches to obtain critical law enforcement information (e.g., warrants, license plate status, stolen property, etc.) in response to field and agency requests.
- Collaborated with multiple agencies and units, relaying vital updates and information to ensure coordinated emergency responses.
- Learned and followed departmental procedures, continuing education requirements, and trends in law enforcement dispatch practices to uphold service quality.
GSOC Supervisor
Securitas Security Services @ LinkedIn
Sunnyvale, CA
12.2016 - 09.2024
- Supervised and coordinated Global Security Operations Center (GSOC) activities supporting LinkedIn offices worldwide, ensuring timely response to alarms, incidents, and employee requests.
- Managed and maintained the accuracy of daily activity reports, analyzing operational data to support leadership decisions and trend reporting.
- Utilized GSOC systems and software for alarm monitoring, video surveillance review, access control, crisis management, and comprehensive recordkeeping.
- Ensured all GSOC documentation, standard operating procedures (SOPs), and records were up to date, organized, and easily accessible to support ongoing operations.
- Assisted with strategic projects and initiatives to improve GSOC efficiency, align operations with corporate objectives, and strengthen risk-management capabilities.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA05-2013
Medical Assisting/ Clinical Studies -
Silicon Valley Career Technical
San Jose, CA05-2013
Skills
- Multitasking and prioritization
- Critical thinking
- Data entry proficiency
- Adaptable
- Dependability
- Decision making
Languages
Spanish
Native or Bilingual
Timeline
911 Dispatcher
Santa Clara County Communications
09.2024 - 02.2026
GSOC Supervisor
Securitas Security Services @ LinkedIn
12.2016 - 09.2024
High School Diploma -
Santa Teresa High School
Medical Assisting/ Clinical Studies -
Silicon Valley Career Technical