Vanessa Lam
Mallaig,AB
Summary
With a background in customer service and team management, I have gained valuable experience in high-pressure environments that require strong organization, communication, and attention to detail. Previous roles include barista at Starbucks and Sales and Service Agent at WestJet, where exceptional interpersonal skills, problem-solving abilities, and a commitment to delivering excellent customer experiences were developed. Additionally, completion of one year of Business Administration at SAIT has provided a solid foundation in business concepts and administrative tasks. Highly adaptable, eager to learn, and excited to apply skills in new settings.
Overview
13
13
years of professional experience
Work History
Contour & Wood Therapy Specialist
BodiesByNessa (Self-employed)
07.2021 - Current
- Promoted services through various social media platforms, resulting in increased client bookings and revenue
- Managed client schedule, bookkeeping, and calendar to ensure efficient operation of business
- Maintained cleanliness and sanitation standards according to AHS guidelines to provide a safe and hygienic environment for clients
- Demonstrated strong organizational skills in managing client appointments and maintaining inventory.
Sales & Service Agent
WestJet
06.2022 - 04.2024
- Provided exceptional customer service and sales support to both internal employees and guests, resulting in increased customer satisfaction and loyalty
- Independently managed a home-based work environment while effectively collaborating with team members
- Utilized effective communication and sales techniques to assist guests in choosing the best travel options
- Demonstrated proficiency in post-sale support, including reservation changes and cancellations, to ensure customer satisfaction.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Server
Van Son Vietnamese Cuisine
05.2020 - 03.2021
- Ensured timely delivery of food orders to customers and maintained a clean and organized workplace environment
- Provided friendly and efficient service to guests, resulting in positive customer feedback and increased repeat business
- Adapted quickly to new sanitation standards and implemented measures to ensure compliance with health regulations.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Store Manager & Operations Manager
Marble Slab Creamery
11.2014 - 12.2017
- Ensured timely delivery of food orders to customers and maintained a clean and organized workplace environment
- Provided friendly and efficient service to guests, resulting in positive customer feedback and increased repeat business
- Adapted quickly to new sanitation standards and implemented measures to ensure compliance with health regulations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
Barista
Starbucks
04.2012 - 10.2014
- Executed made-to-order hot, cold, and customized drinks with precision and efficiency, ensuring customer satisfaction
- Managed time effectively to fulfill sales and meet customer needs in a fast-paced environment
- Adapted to changing routines and handled spontaneous moments of stress with professionalism
- Assisted customers with questions, concerns, complaints, and provided feedback, ensuring a positive customer experience
- Communicated clearly and effectively with team members to coordinate tasks and maintain workflow.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Business Administration -
Southern Alberta Institute of Technology
CALGARY, AB04.2018
Diploma -
Sir Winston Churchill High School
CALGARY, AB06.2012
Skills
- Customer Service
- Time Management & Prioritzation
- Graphic Design & Content Creation
- Event Planning & Coordination
- Team Leadership & Management
- Adaptability
- MS Office
- Stress Tolerance
- Complaint Handling
- Technical Support
- Computer Skills
- Data Entry
Languages
Vietnamese
Interests
- Videography & Travel Vlogs
- Graphic Design & Custom Artwork
- Motorcycling Enthusiast
- Organization & Labeling
- Cricut Crafting & DIY Projects
- Cooking and Baking
Timeline
Sales & Service Agent
WestJet
06.2022 - 04.2024
Contour & Wood Therapy Specialist
BodiesByNessa (Self-employed)
07.2021 - Current
Server
Van Son Vietnamese Cuisine
05.2020 - 03.2021
Store Manager & Operations Manager
Marble Slab Creamery
11.2014 - 12.2017
Barista
Starbucks
04.2012 - 10.2014
Business Administration -
Southern Alberta Institute of Technology
Diploma -
Sir Winston Churchill High School
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