VANESSA Lai
Windsor,Canada
Summary
Skilled City Park Worker with background in park maintenance, environmental conservation, and community engagement. Known for strong work ethic, commitment to public safety, and ability to manage multiple tasks simultaneously. Have demonstrated skills in landscaping techniques, equipment operation and repair, and effective communication with diverse groups. Made significant contributions to enhancing park cleanliness and beauty while fostering positive relationships within the community.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Park Maintenance
City of Windsor
Windsor, Canada
04.2021 - Current
- Assisted in developing long-term strategies for improving overall efficiency and effectiveness of Park Maintenance operations.
- Organized and managed public works projects such as road construction, bridge repair, and park maintenance.
- Conducted training sessions for new hires on safe operating procedures for machinery and tools used in park maintenance activities.
- Organized and coordinated volunteer activities related to park maintenance.
- Monitored the progress of park maintenance projects.
Crisis Intervention Worker
Canadian Red Cross
02.2021 - 06.2025
- Collaborated with other professionals to provide comprehensive care for clients.
- Provided emotional support during crises and traumatic events for affected individuals.
- Collaborated with emergency response teams to assess client needs and provide assistance.
- Facilitated workshops on coping strategies and resilience-building for community members.
- Coordinated with local agencies to ensure access to resources and services for clients.
- Documented client interactions and interventions in compliance with organizational standards.
Data Entry Clerk
Sutherland
Windsor, Canada
06.2020 - 09.2022
- Entered data accurately into internal systems and databases.
- Verified document accuracy and consistency for quality assurance.
- Managed electronic filing systems to maintain organized records.
- Collaborated with team members to streamline data entry processes.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
Customer Service Representative
Sutherland
Windsor, Canada
06.2017 - 09.2019
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to improve service delivery.
- Educated customers on product features and services available.
- Maintained knowledge of company policies and procedures regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed orders and managed customer accounts accurately.
Personal Support Worker
Residence on Garrison
Fort Erie, Canada
06.2003 - 06.2012
- Assisted residents with daily living activities and personal care needs.
- Monitored and documented resident health status and changes in condition.
- Provided companionship and emotional support to enhance resident well-being.
- Collaborated with healthcare professionals to implement care plans effectively.
- Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
- Engaged with patients and families to provide emotional support and daily living instruction.
Crisis Intervention Worker
Canadian Red Cross
Welland, Canada
06.2006 - 06.2009
- Collaborated with emergency response teams to assess client needs and provide assistance.
- Facilitated workshops on coping
- strategies and resilience-building for community members.
- Provided emotional support during crises and traumatic events for affected individuals.
- Coordinated with local agencies to ensure access to resources and services for clients.h
- Documented client interactions and interventions in compliance with organizational standards.
- Trained new staff on crisis intervention techniques and organizational protocols effectively.
- Conducted outreach initiatives to educate the public about available crisis support services.
- Engaged in continuous professional development to enhance crisis intervention skills and knowledge.
- Facilitated psychoeducational classes related topics such as anger management or grief counseling .
Education
Bachelor of Science - Human Behaviour And Crisis
Sundance
world-wide 06.2022 - 06/2025
Master of Arts - Human Behaviour And Crisis
Father forgerty
Welland, ON 06.2015 - 06.2020
High School Diploma or GED -
Father forgery
Welland, ONSkills
- Medical Records
- Crisis Intervention
- Meal Preparation
- Nursing
- Senior Care
- Data Entry
- Food Preparation
- Caregiving
- Cleaning Experience
- Developmental Disabilities Experience
- Medication Administration
- Hospital Experience
- Home Care
- Crisis intervention
- Emotional support
- Hardware maintenance procedures
- Park maintenance expertise
- Resource coordination
- Workshop facilitation
Certification
- CPR, 06/01/25, Present
- Certified Park & Recreation Professional, 05/01/22, Present
- Crisis Intervention, 06/01/20, Present
- Personal Support Worker (PSW), 06/01/19, Present
- Crisis Intervention Compassionate Worker, 06/01/2014
- Cpr
- Safety in the workplace training
Additional Information
Also have gateway park from the city of Windsor
Awards
- Most Compassionate Crisis Intervention Worker, 04/01/16, Red Cross
- Most Likely to Succeed, 04/01/15, Grade 12
References
References available upon request.
Timeline
Bachelor of Science - Human Behaviour And Crisis
Sundance
06.2022 - 06/2025
Park Maintenance
City of Windsor
04.2021 - Current
Crisis Intervention Worker
Canadian Red Cross
02.2021 - 06.2025
Data Entry Clerk
Sutherland
06.2020 - 09.2022
Customer Service Representative
Sutherland
06.2017 - 09.2019
Master of Arts - Human Behaviour And Crisis
Father forgerty
06.2015 - 06.2020
Crisis Intervention Worker
Canadian Red Cross
06.2006 - 06.2009
Personal Support Worker
Residence on Garrison
06.2003 - 06.2012
High School Diploma or GED -
Father forgery