Vanessa Labelle
client service
Ottawa,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
MSi Corporate
07.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High Level Learning Garneau
Orleans, ONSkills
- Scheduling
- Call Management
- Product Knowledge
- Account Updating
- Customer Relations
- Customer Relationship Management (CRM)
- Sales Expertise
- Delivery Scheduling
- Problem-Solving Abilities
- Computer Proficiency
- Product Sales
- Promotional Support
- Call Center Operations
- Service Upselling
- Multi-Line Phone Talent
- Customer Service
- Quality Control
- Conflict Resolution
Languages
French
Full Professional
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
MSi Corporate
07.2013 - Current
High Level Learning Garneau
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