Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Jimenez

Vanessa Jimenez

Saint-Jerome,QC

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Personable and dedicated Customer Service Representative with extensive experience in client relations industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

School Secretary

Laurentia Elementary School
Saint-Jerome, QC
09.2023 - 11.2023
  • Responded to parent's issues to provide immediate resolution.
  • Maintained accurate records of student attendance data on a daily basis.
  • Assisted parents seeking homework assignments for absent children.
  • Greeted visitors and answered phone calls, providing information to parents and staff members.
  • Handled incoming mail by sorting it into appropriate categories before distributing it to the intended recipients.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Explained attendance policies and procedures and managed processing of absence and tardy notices.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Printed out various documents such as exams or test papers for teachers use in class.
  • Handled confidential information regarding students carefully and with discretion.
  • Provided administrative support to the principal, teachers, and other school personnel.

Product Manager, Credit Card

CIBC
Montreal, QC
10.2022 - 03.2023
  • Leveraged technical knowledge to navigate functional requirements.
  • Engaged customers through interviews to define product vision, features, and releases.
  • Gathered feedback from customers through surveys, interviews, and focus groups in order to improve existing products.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Generated reports on customer behavior patterns related to purchasing habits using credit cards.
  • Provided technical support by troubleshooting issues with existing credit card products.
  • Developed and implemented product strategies to increase customer satisfaction and loyalty.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Credit Card Specialist

CIBC
Montreal, QC
10.2021 - 10.2022
  • Conducted credit reviews on corporations to assess financial conditions.
  • Communicated with internal departments on any changes in customer accounts.
  • Requested financial documents from customers.
  • Provided guidance to customers on how to use their credit cards responsibly and effectively.
  • Resolved disputes over billing errors or unauthorized charges.
  • Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards.
  • Reviewed customer applications for credit card approval.
  • Responded to inquiries from customers regarding their credit cards and accounts.
  • Processed new account requests, including obtaining necessary documents from clients.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Answered 30 calls per shift to assist with customer questions and concerns.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.

Customer Service Representative

Best Buy
Montreal, QC
12.2019 - 10.2021
  • Educated customers on special pricing opportunities and company offerings.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Strengthened customer retention by offering discount options.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Receptionist

Irrigation Projects Pave
Montreal, QC
05.2009 - 11.2019
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled appointments for clients, customers, and other visitors.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Sorted invoices for accounting.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Education

High School Diploma -

Saint Patrick's High School
Ottawa, ON
06-2000

Skills

  • Written Communication
  • Student Recordkeeping
  • File Maintenance
  • Language Fluency
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Information Security
  • Data Entry
  • Product Knowledge
  • Appointment Scheduling
  • Microsoft Office Suite
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)
  • Courteous Demeanor
  • Customer Service
  • High-Energy Attitude
  • Adaptive Team Player
  • Typing Proficiency
  • Typing 30 WPM
  • Client Relations
  • Professional Telephone Demeanor
  • Call Center Operations

Languages

English
Professional
French
Professional
Spanish
Full Professional

Timeline

School Secretary

Laurentia Elementary School
09.2023 - 11.2023

Product Manager, Credit Card

CIBC
10.2022 - 03.2023

Credit Card Specialist

CIBC
10.2021 - 10.2022

Customer Service Representative

Best Buy
12.2019 - 10.2021

Receptionist

Irrigation Projects Pave
05.2009 - 11.2019

High School Diploma -

Saint Patrick's High School

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Vanessa Jimenez