Vanessa James
Downey,CA
Summary
Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking. Reliable and efficient, ensuring smooth daily operations.
Overview
14
14
years of professional experience
Work History
Quality Assurance Supervisor
Pruddential Overall Supply
04.2023 - 02.2025
- Maintained documentation for all departments and facilitated process improvements.
- Collaborated with all departments to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote a qualified and well-coordinated team
- Enhanced team performance by providing regular training, feedback, and guidance to all departments
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Scheduled and managed location meetings to help the company abide by OSHA standards.
Shift Lead/Acting Practice Manager
Banfield Pet Hospital
08.2017 - 10.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed hospital opening and closing procedures
- Trained new employees
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Managed the bookings for hospital appointments and surgeries ensuring it ran smoothly
- Responded to and resolved customer questions and concerns.
Activity Specialist
City Of Downey
02.2011 - 08.2017
- Maintained and ordered supplies for activities.
- Partnered with local organizations and vendors to bring additional resources to city events
- Organized special events for program participants, promoting socialization and community involvement.
- Helped over see staff while making sure classes scheduled, stayed on schedule
- Managed reservations for the banquet hall and scheduling for event calendar
- Oversaw registration processes for new participants effectively managing waitlists when necessary.
Education
No Degree - General Studies
Cerritos College
Norwalk, CAMedical Assistant - Medical
Las Vegas College
Las Vegas04-2023
High School Diploma -
Downey High School
Downey06-2009
Skills
- Effective multitasking
- Customer service
- Team management
- Administrative skills
- Schedule management
- Telephone reservations
Timeline
Quality Assurance Supervisor
Pruddential Overall Supply
04.2023 - 02.2025
Shift Lead/Acting Practice Manager
Banfield Pet Hospital
08.2017 - 10.2023
Activity Specialist
City Of Downey
02.2011 - 08.2017
No Degree - General Studies
Cerritos College
Medical Assistant - Medical
Las Vegas College
High School Diploma -
Downey High School
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