Vanessa Huerta
Inglewood
Summary
Dynamic customer service professional with extensive experience at Northgate Gonzlez Markets. Proven track record in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Skilled in product knowledge and team collaboration, consistently delivering exceptional service and maintaining a clean, organized environment to drive sales and improve customer relationships.
Overview
3
3
years of professional experience
Work History
Tortilleria Clerk
Northgate Gonzlez Markets
10.2024 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Packaged the fresh tortillas and chips, ensuring proper labeling with prices and potentially other relevant information.
- Arranged the tortillas and chips in a visually appealing manner on shelves or displays to attract customers.
- Maintained a clean and sanitary work environment in the tortilleria, including cleaning equipment and surfaces.
- Assisted customers with questions or requests related to the tortillas and chips.
Cashier
Northgate Gonzlez Markets
01.2022 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Was knowledgeable in and able to recognize or differentiate between all the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Hawthorne High
Hawthorne, CA06-2022
Skills
- Customer service
- Cash handling
- Product knowledge
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Customer relationships
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Tortilleria Clerk
Northgate Gonzlez Markets
10.2024 - Current
Cashier
Northgate Gonzlez Markets
01.2022 - 10.2024
High School Diploma -
Hawthorne High
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