Vanessa Hopkins
North Bay,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Support Agent
Woopla
04.2023 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Researched and identified solutions to technical problems.
Store Manager
The Body Shop
12.2014 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Assisted with running sister store in New Sudbury during 2022 holidays which included but was not limited to onboarding and hiring seasonal employees as well as assistant manager through in person as well as virtual communications.
- District point of contact for new Store Managers.
- Developed and maintained comprehensive job evaluation system for equitable compensation.
Store Manager
ToysRus
08.2011 - 06.2013
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Retail Associate
Zellers
03.2009 - 07.2010
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join mastercard program.
Sandwich Artist
Subway
03.2007 - 04.2008
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Skills
- Managing Multiple Tasks
- Retail Sales Customer Service
- Quality Control
- Team Development
- Conflict Resolution
- Administrative Support
- Organizational Skills
- Schedule Mastery
- Data Entry
- Staff Training
Timeline
Customer Support Agent
Woopla
04.2023 - Current
Store Manager
The Body Shop
12.2014 - 03.2023
Store Manager
ToysRus
08.2011 - 06.2013
Retail Associate
Zellers
03.2009 - 07.2010
Sandwich Artist
Subway
03.2007 - 04.2008
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