Vanessa Herrera
Hayward
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Best Westers Hotels
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer service rep.
DHL LAM RESEARCH
08.2020 - Current
Order picker/ quality/ inbound/ problem solver
Amazon
10.2017 - Current
Medical Billing Specialist
Creative Smile Dental
04.2023 - 06.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Filed and updated patient information and medical records.
Quality Control
West Valley Staffing (Tesla)
06.2016 - 11.2016
Claims Examiner
Old Republic Home Warranty
04.2015 - 02.2016
Warehouse Associate
Pride Staff Temp Agency
02.2013 - 08.2015
Sales Associate
Bath & Body Works
10.2013 - 03.2014
Education
Dental Assisting Courses
Heald College
Hayward, CA05.2005
Skills
- Dependable, honest, self-confident, and a positive attitude
- Excellent work ethic and detail oriented
- Demonstrated ability to organize efficiently, prioritize, and follow directions
- Using logic and reasoning to identify alternative solutions and solve problems effectively
- Great inter-personal, communication, and active-listening skills
- Initiate professional approach in the work environment
- Additional skills: warehouse/factory, restaurant server, data input and analyzing, and quality control
- Willing and excited to learn new skills and techniques, and update relevant knowledge
Office/Administration
- Coordinate between different departments to optimize work flow.
- Excellent time-management and computer skills (Microsoft Office: Word, Excel, PowerPoint).
- Assisted with payroll and benefit systems for all employees in human resources departments.
- Office administration and paperwork, employee oversight and billable hours.
- Able and willing to take charge of a project and lead a team, and train new staff.
- Call center dispatching techs for appointments and answering inbound calls and responding to them in a timely manner.
Warehouse worker
- Order picker, went through training to operate Order picker
- Know how to safely operate Pallet jack, box cutters, safely handle Wooden pallets
- De-trash Parts accordingly
- Receive parts for work orders, send out re pick lists, know how to read work orders
- Know how to use a RF scanner
- Was trained in pick, pack and shipping.
- Authorizations claims
Customer Service/Sales
- Customer service including welcoming guests, answering questions, and locating merchandise.
- Running Daily Reports on work orders, locating parts, checking excel files (EPATTS) to make sure we have all parts and communicating with the team to assure we meet customer order deadlines.
- Cold-calls for various products/services based on basic script, and expanded upon request.
- Collected account and customer information, and completed transactions with cash/credit.
- Negotiate contract quotes with pricing, custom orders, and scheduling.
- Issue resolution or referral to supervisor.
- Store merchandising, stocking shelves, cleaning/maintenance.
- Assisting owner/manager with projects.
- Customer service rep, ran daily reports and updated reports a hourly.
- Communicated between shifts in regards to orders needed and processed
Timeline
Front Desk Agent
Best Westers Hotels
07.2024 - Current
Medical Billing Specialist
Creative Smile Dental
04.2023 - 06.2024
Customer service rep.
DHL LAM RESEARCH
08.2020 - Current
Order picker/ quality/ inbound/ problem solver
Amazon
10.2017 - Current
Quality Control
West Valley Staffing (Tesla)
06.2016 - 11.2016
Claims Examiner
Old Republic Home Warranty
04.2015 - 02.2016
Sales Associate
Bath & Body Works
10.2013 - 03.2014
Warehouse Associate
Pride Staff Temp Agency
02.2013 - 08.2015
Dental Assisting Courses
Heald College
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