Vanessa Hernandez

Covina

Summary

Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.

Overview

years of professional experience

Work History

Patient Access Representative / Surgery Scheduler

UCLA Orthopedic Institute for Children

01.2016 - 09.2019

Answers telephone and either responds to inquiry, directs caller to appropriate personnel
Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy
Provides exemplary customer service; treats patients and coworkers with courtesy and discretion
Greets and directs patients, salespeople, and visitors
Upon arrival of patient prepares patient chart
Registers patients by verifying that patient's record is up to date and accurate
Contacts patients prior to surgery to provide instructions and review demographics
Makes appropriate changes in computer system
Enters confidential personal health information and financial information into computerized system with a high rate of accuracy
Complies with federal and local laws in ensuring patient privacy
Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports
Enters treatment authorizations into the computer system
Organizes and prepares documents necessary for the following day's clinic
Verifies eligibility of insurance coverage

Customer Service Receptionist

Salazar Tax & Legal Services

01.2014 - 01.2015

Perform basic bookkeeping, filing, and clerical duties
Gather personal information from clients to create pack

Assistant Teaching Aid

West Covina

01.2013

Assist in grading test papers and exams
Prepare and distribute worksheets
Assist in checking workbooks and homework

Education

Associates Degree - Business Law

Mount San Antonio College

Walnut

04-2016

High School Diploma -

Covina High School

Activities Organizations

Vice President, Covina High School Colts Cancer Club, 2014, Provided leadership in coordinating events such as health fairs and Cancer walks., Managed and coordinated services for families.

Timeline