Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Hayes

Red Bluff

Summary

Dynamic professional with a proven track record at Sierra Pacific Windows, excelling in client relationship building and order tracking. Recognized for enhancing customer satisfaction through effective problem resolution and strong organizational skills. Committed to maintaining compliance and delivering exceptional service, ensuring timely processing of service orders and fostering repeat business.

Overview

14
14
years of professional experience

Work History

Service Order Writer

Sierra Pacific Windows
06.2017 - Current
  • Assisted customers with troubleshooting issues, providing valuable guidance that resolved problems quickly.
  • Maintained up-to-date knowledge on products and services offered, ensuring accurate information was provided to customers at all times.
  • Managed high volumes of service orders while maintaining accuracy, organization, and timeliness.
  • Maintained a thorough understanding of company policies and procedures to ensure compliance with all relevant regulations and guidelines in processing service orders.


Manager on Duty

McDonald's Restaurant
06.2014 - 06.2017
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Direct Care Staff Member

Puckett's Residential
06.2011 - 06.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

Graduate Certificate - CAD Drafting With AutoCAD

Stratford Career Institute
Online
07-2025

High School Diploma -

Red Bluff High
Red Bluff, CA
06-2011

Skills

  • Strong organization
  • Client relationship building
  • Order tracking
  • Deadline management
  • Warranty processing

Timeline

Service Order Writer

Sierra Pacific Windows
06.2017 - Current

Manager on Duty

McDonald's Restaurant
06.2014 - 06.2017

Direct Care Staff Member

Puckett's Residential
06.2011 - 06.2014

Graduate Certificate - CAD Drafting With AutoCAD

Stratford Career Institute

High School Diploma -

Red Bluff High

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Vanessa Hayes